Infrastructure Operations Engineer: Monitoring, Backup & ITSM

Summitnext; Pune District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Summitnext is seeking an Infrastructure Operations Engineer to own the monitoring, backup, and ITSM backbone. The role provides follow-the-sun coverage and serves as the first line of response during India hours from a Brick & Mortar Facility in Bengaluru, Hyderabad, or Pune.

The candidate should bring 3–6 years in infrastructure operations, hands-on monitoring tooling, Windows Server admin skills, ITIL processes, and a willingness to work in a 12-month initial contract with potential for

Qualifications

• 3–6 years in infrastructure operations, NOC, or managed services.
• Hands-on experience with enterprise monitoring tooling and incident management.
• Working knowledge of Windows Server administration, backup platforms, and patching at scale.
• Experience operating within ITIL-based change and incident processes.

Responsibilities

• Operate the monitoring stack across network, server, cloud, and endpoint estates; tune alerting to reduce noise.
• Provide first-response triage during India business hours; execute runbooks and accelerate per severity matrix.
• Maintain the on-call schedule, incident log, and post-incident documentation.
• Execute and verify backup jobs across server and cloud workloads; remediate failures within SLA.
• Run scheduled DR tests and document restore validation evidence.
• Operate monthly patch cycles for servers and infrastructure appliances with change‑controlled maintenance windows.
• Administer the ticketing and change management workflow; enforce SLAs, produce monthly operational reporting for US leadership.
• Build and maintain the runbook library, asset inventory, and configuration documentation.
• Support evidence collection for client security assessments and internal audits.

Skills

Monitoring tooling

Incident management

Windows Server administration

Patch management

ITIL processes

Scripting (PowerShell or Python)

24x7 operations background

Tools

Enterprise monitoring tooling

Backup platforms

Job description

Infrastructure Operations Engineer: Monitoring, Backup & ITSM

Job Openings Infrastructure Operations Engineer: Monitoring, Backup & ITSM

About the job Infrastructure Operations Engineer: Monitoring, Backup & ITSM

Role Summary
Owns the operational backbone: monitoring and alerting, backup and disaster recovery execution, patching, server administration, and the ITSM practices that make the infrastructure function auditable and predictable. Provides follow-the-sun operational coverage and is first line of response during India hours.

Key Responsibilities

• Operate the monitoring stack across network, server, cloud, and endpoint estates; tune alerting to reduce noise
• Provide first-response triage during India business hours; execute runbooks and accelerate per severity matrix
• Maintain the on-call schedule, incident log, and post-incident documentation
• Execute and verify backup jobs across server and cloud workloads; remediate failures within SLA
• Run scheduled DR tests and document restore validation evidence
• Operate monthly patch cycles for servers and infrastructure appliances with change‑controlled maintenance windows
• Administer the ticketing and change management workflow; enforce SLAs, produce monthly operational reporting for US leadership
• Build and maintain the runbook library, asset inventory, and configuration documentation
• Support evidence collection for client security assessments and internal audits

Required Qualifications

• 3–6 years in infrastructure operations, NOC, or managed services roles
• Hands‑on experience with enterprise monitoring tooling and incident management
• Working knowledge of Windows Server administration, backup platforms, and patching at scale
• Experience operating within ITIL‑based change and incident processes

Preferred Qualifications

• Scripting for operational automation (PowerShell or Python)
• BPO or 24x7 operations center background

Location: India - Brick & Mortar Facility (Bengaluru, Hyderabad, or Pune)
Engagement: Contract to Hire | 12‑Month Initial Contract
Level: Mid-Level (3–6 years experience)
Reports To: US‑based CTO / Infrastructure Lead
Note: Second opening at leadership discretion based on workload.