Customer Operations Executive

Cardekho.com; Jaipur; On-site; INR 350,000 - 520,000; Full time

Job summary

Cardekho.com is seeking a professional to manage end-to-end customer operations in the Backend Operations domain. You will handle customer interactions from initial contact to resolution, ensuring timely escalation and accurate case updates using CRM tools.

The role requires 1–3 years in Backend Operations or related IT services, with a strong focus on client servicing, communication, and data tracking. Collaboration with internal teams will be essential to deliver tailored solutions and

Qualifications

• 1-3 years of experience in Backend Operations or similar role within IT Services & Consulting industry.
• Strong background in Client Servicing, Customer Support, Escalation Management, and Communication Skills.
• Proficiency in using CRM tools for managing customer interactions and data tracking.

Responsibilities

• Manage customer operations from initial contact through resolution, ensuring timely and effective issue escalation when necessary.
• Utilize CRM tools to track customer interactions, update records, and maintain accurate records of all correspondence.
• Collaborate with internal teams to resolve complex issues, provide exceptional client servicing, and ensure seamless communication throughout the process.
• Develop strong relationships with customers by understanding their needs, addressing concerns promptly, and delivering tailored solutions.

Skills

Client servicing

Customer support

Escalation management

Communication skills

Tools

CRM tools

Job description

Roles and Responsibilities :

• Manage customer operations from initial contact through resolution, ensuring timely and effective issue escalation when necessary.
• Utilize CRM tools to track customer interactions, update records, and maintain accurate records of all correspondence.
• Collaborate with internal teams to resolve complex issues, provide exceptional client servicing, and ensure seamless communication throughout the process.
• Develop strong relationships with customers by understanding their needs, addressing concerns promptly, and delivering tailored solutions.

Job Requirements :

• 1-3 years of experience in Backend Operations or similar role within IT Services & Consulting industry.
• Strong background in Client Servicing, Customer Support, Escalation Management, and Communication Skills.
• Proficiency in using CRM tools for managing customer interactions and data tracking.