Operations Customer Relationship and HR Admin Assistant

M K Groups; Cuttack; On-site; INR 500,000 - 800,000; Full time

Job summary

M K Groups in Odisha, India, seeks an Assistant Manager, Business Operations MIS and Coordination, to manage daily work, customer requests, and people records with accurate systems. You will ensure timely escalation and respectful service across functions.

You will track tasks in CRM/ERP, coordinate HRMS records, prepare daily and weekly reports, ensure document control, and support meetings with clear customer updates while maintaining confidentiality and cross-functional collaboration.

Qualifications

• Track tasks, customer requests, complaints and pending items in CRM or ERP.
• Coordinate recruitment, joining, attendance, leave, employee files and basic HRMS records.
• Prepare daily and weekly pending-ageing reports and expedite missed deadlines.
• Maintain document naming, filing, version status and approved access rules.
• Support meetings, internal communication and customer updates without hiding problems.

Responsibilities

• Track tasks and customer requests in CRM/ERP.
• Coordinate joining, attendance, and HRMS records.
• Prepare daily/weekly reports and escalate delays.
• Maintain document naming, filing and access control.
• Support meetings and communicate with customers transparently.

Skills

CRM/ERP task tracking

HRMS & office administration

Excel or Google Sheets

Customer complaint handling

Document control & email writing

Tools

HRMS software

Job description

Experience:

2 to 4 years in operations, customer service or HR administration

Reporting:

Assistant Manager Business Operations MIS and Coordination

Role purpose and primary objective

Keep daily work, customer requests, people records and office coordination moving through accurate systems, timely escalation and respectful service.

Key responsibilities and measures

Responsibility

• Track tasks, customer requests, complaints and pending items in CRM or ERP.


• Coordinate recruitment, joining, attendance, leave, employee files and basic HRMS records.


• Prepare daily and weekly pending-ageing reports and expedite missed deadlines.


• Maintain document naming, filing, version status and approved access rules.


• Support meetings, internal communication and customer updates without hiding problems.

KPI or evidence

• Pending items updated daily; no silent ageing


• Customer response and closure turnaround time


• Attendance and employee-file accuracy


• Joining and onboarding checklist completion


• MIS submitted on time with reconciled data

Technical and functional skills

Required skill

• CRM or ERP task tracking


• HRMS and office administration


• Excel or Google Sheets


• Customer complaint handling


• Document control and email writing

Mandatory criteria

Calm communication, confidentiality, process discipline and ability to work across functions.