Operations & CS Executive

Suprans; Gurgaon; On-site; INR 250,000 - 400,000; Full time

Job summary

Suprans is hiring for an in-office role in Gurgaon to manage order processing, coordinate with vendors and logistics partners, and provide first-line client support across our ventures.

You will handle orders, shipments, and service requests, respond to client inquiries via call, WhatsApp, and email, and ensure records are accurate in Excel and portals. Fluency in Hindi with basic English is required.

Qualifications

• Excel and computer proficiency required daily.
• Organised and reliable; closes loops without reminders.
• Clear written communication in Hindi and basic English.
• Customer-service temperament; remains calm under pressure.

Responsibilities

• Process and track orders, shipments and service requests in our systems.
• Answer client queries on call, WhatsApp and email — clearly and on time.
• Chase vendors and internal teams so nothing sits idle.
• Maintain clean records in Excel and our portal — status, dates, amounts.

Skills

Excel

Computer proficiency

Written communication

Customer-service mindset

Job description

Suprans is a multi-vertical operating group — global e-commerce, China sourcing, legal services and logistics — serving clients across India, USA and China from our Gurgaon office.

The role

You keep client work moving after the sale: order processing, coordination with vendors and logistics partners, status updates to clients, and first-line customer support across our ventures.

What you'll do

• Process and track orders, shipments and service requests in our systems
• Answer client queries on call, WhatsApp and email — clearly and on time
• Chase vendors and internal teams so nothing sits idle
• Maintain clean records in Excel and our portal — status, dates, amounts

Must-haves

• Excel and computer proficiency — daily, non-negotiable
• Organised and reliable: you close loops without being reminded
• Clear written communication in Hindi and basic English
• Customer-service temperament — calm under pressure

Details

Full-time, in office · Compensation is competitive, based on experience.