Operation Intern

ALLEN Career Institute Pvt. Ltd.; India; On-site; INR 201,000 - 268,000; Full time

Job summary

An educational institution in India is seeking a candidate for a role that involves coordinating assessment batches, supporting candidates, and ensuring effective communication. The ideal candidate should be detail-oriented, possess strong coordination and communication skills, and be comfortable using Excel or Google Sheets. Responsibilities include managing attendance tracking and troubleshooting in real-time during assessment sessions.

Qualifications

• Strong coordination & communication skills.
• Highly organized and detail-oriented.
• Comfortable with Excel / Google Sheets.
• Ability to manage multiple stakeholders.
• Quick problem-solving mindset.

Responsibilities

• Organize sales teams into structured assessment batches.
• Share pre-assessment instructions and updates.
• Monitor live assessment sessions.
• Provide real-time support to candidates/trainers.
• Maintain a live tracker for attendance.
• Collect required documents from SPOCs and coordinate follow-ups on requirements and availability.

Skills

Coordination skills

Communication skills

Organizational skills

Excel / Google Sheets

Problem-solving mindset

Stakeholder management

Problem-solving

Tools

Excel

Google Sheets

Job description

Key Responsibilities

• Scheduling & Batch Management: Organize sales teams into structured assessment batches (region-wise/availability-based) to minimize business disruption. Send calendar invites and manage reschedules.
• Candidate Communication: Share pre-assessment instructions, “Do’s & Don’ts” guides, reminders, and updates.
• Proctoring & Supervision: Monitor live assessment sessions (sample basis) and ensure sessions are recorded for documentation and quality checks.
• Technical Troubleshooting: Provide real-time support to candidates/trainers and manage last‑minute changes or candidate reshuffling.
• Attendance Tracking: Maintain a live tracker for attendance – completed, no‑shows, and follow‑ups.
• Data & Coordination: Collect required documents (brochures, results, participant lists, etc.) from SPOCs. Follow up regularly with participants and SPOCs regarding requirements and availability.

Ideal Candidate

• Strong coordination & communication skills
• Highly organised and detail-oriented
• Comfortable with Excel / Google Sheets
• Ability to manage multiple stakeholders
• Quick problem-solving mindset