Associate – Operational Excellence

Digi Pro; Bengaluru; On-site; INR 500,000 - 700,000; Full time

Job summary

Digi Pro is seeking an Associate – Operational Excellence to own tracking of probationer training, process proficiency, and skill development. You will manage a centralized tracker, monitor progress, and enable data-driven workforce readiness decisions.

The role focuses on external training eligibility, skill-matrix maintenance, and regular reporting to leadership, with emphasis on accuracy and proactive follow-up.

Qualifications

• Graduate with any discipline. Prior experience in L&D coordination, quality/process teams, or MIS/reporting roles preferred.
• Strong proficiency in Excel/Google Sheets and pivot tables; experience building dashboards.
• Ability to track training progress, metrics, and skill matrices with high accuracy.

Responsibilities

• Monitor probationers' training progress across processes and sub-processes.
• Track efficiency and proficiency levels post-training.
• Maintain centralized tracker for training status, timelines, and outcomes.
• Capture feedback and evaluation scores from trainers/participants.
• Identify gaps and schedule follow-up training as needed.
• Track eligibility for external training programs and recommend candidates.
• Maintain and update the skill matrix for team members.
• Prepare regular reports on training status and skill coverage.
• Present dashboards and summaries to leadership; support audits.

Skills

Excel/Sheets

Data analytics

BI Dashboards

Stakeholder coordination

Reporting skills

Education

Graduate

Tools

Power BI

Tableau

Excel

Job description

The Associate – Operational Excellence is responsible for tracking probationer training progress, process and sub-process proficiency, and overall skill development across teams. This role acts as the single point of tracking for training effectiveness, external training eligibility, and skill matrix maintenance, enabling data-backed decisions on workforce readiness and capability building.

Key Responsibilities

• Monitor probationers' training progress across assigned processes and sub-processes
• Track efficiency and proficiency levels achieved post-training
• Maintain a centralized tracker for training status, timelines, and outcomes

2. Soft Skills Training Tracking

• Capture feedback and evaluation scores from trainers and participants
• Identify gaps and coordinate scheduling of follow-up/refresher training

3. External Training Eligibility & Recommendations

• Track eligibility criteria for external training programs and certifications
• Shortlist and recommend eligible candidates to the reporting manager

4. Skill Matrix Management

• Maintain and update the skill matrix for all team members on an ongoing basis
• Flag skill gaps and cross-training needs based on matrix data

5. Reporting & Analytics

• Prepare regular (daily/weekly/monthly) reports on training status, efficiency trends, and skill coverage
• Present dashboards and summaries to leadership as needed
• Support audits or reviews with accurate training and skill documentation

Skills Required

• Strong proficiency in Excel/Google Sheets (pivot tables, dashboards); Power BI/Tableau is a plus
• Good understanding of training processes and performance metrics
• High attention to detail and data accuracy
• Basic stakeholder coordination and follow-up skills
• Strong reporting and presentation skills

Qualification

Graduate (any discipline). Prior experience in L&D coordination, quality/process teams, or MIS/reporting roles is preferred.