Executive - OSM Support HUB

IDP Education Pty Ltd.; Gurgaon; On-site; INR 450,000 - 650,000; Full time

Job summary

IDP Education Services India LLP is seeking an Executive for the OSM Support HUB in Gurgaon. You will contribute to smooth day-to-day BAU operations under the Risk Management Plan, ensuring compliance with SLAs and quality standards in IELTS-related processes.

Responsibilities include live test support, prompt stakeholder communication, test centre coordination, and timely reporting on reconciliation and speaking results. A graduate with operations experience is preferred.

Qualifications

• Must have strong communication skills (oral and written).
• Customer service excellence experience required.
• Proficiency in MS Office, especially Excel.

Responsibilities

• End to end management of test cycle completions IOC & IOC+P.
• Maintain 0% deviation from defined processes and adherence to SLAs.

Skills

Oral and written communication

Customer service

MS Excel

Education

Any Graduate

Tools

MS Office

Job description

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Executive - OSM Support HUB

Location: Gurgaon, HR, IN

Company: IDP Education Services India LLP

Requisition ID: 4696

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Contribute to smooth running of day-to-day operations in BAU in accordance with the Risk Management Plan, being in line with the agreed objectives & meeting set SLAs with high accuracy.

Key accountabilities

• End to end management of test cycle completions IOC & IOC+P
• 0% tolerance, deviation to any laid down processes.
• Ensure adherence to quality standards as defined by IELTS Manuals of Procedure and any IELTS Australia directives.
• Internal Communication of IELTS Volume.
• LIVE test support for VCS test
• Prompt communication with test centres, Stake Holder, Resolver group, Service Desk to ensure passing of necessary information and quick replies to stake holders.
• Update test centres about successful reconciliation after all sessions have been reconciled
• Timely issuance of monitoring advice to test centres for completing speaking results.
• Prompt communication with test centers, IVE, PSN and QNC, Cambridge, CMDS, BX and all internal stakeholders to ensure passing of necessary information and quick replies to stake holders.
• IELTS paper Scanning Support

Required experience

• Any Graduate with core experience into Operations
• Strong Oral and Written Communication
• Great Customer Service Skills
• Knowledge of MS office (MS Excel in Specific)
• Technically sound to adopt latest software.