Walk-in | Operations Assistant

Anjion Learning Llp; Ernakulam; On-site; INR 600,000 - 850,000; Full time

Job summary

Anjion Learning Llp in Kerala seeks an experienced operations leader to oversee day-to-day activities, ensure smooth functioning across departments, and uphold high service standards.

You will develop SOPs, coordinate academic programs, manage scheduling, monitor KPIs, and drive process improvements while maintaining data integrity and stakeholder satisfaction.

Job description

Primary Duties

• 1. Oversee and manage the day-to-day operations of the organization, ensuring smooth and efficient functioning across all departments.
• 2. Develop, implement, and continuously improve Standard Operating Procedures (SOPs), operational policies, and internal processes.
• 3. Plan, coordinate, and monitor the execution of academic programs, live classes, webinars, mock tests, and student engagement activities.
• 4. Collaborate with Academic, Sales, Marketing, HR, Finance, Technical, and Student Support teams to ensure seamless interdepartmental coordination.
• 5. Monitor departmental Key Performance Indicators (KPIs), prepare operational reports, and present performance insights to the Management.
• 6. Ensure timely batch launches, faculty scheduling, resource allocation, and student onboarding processes.
• 7. Supervise and evaluate the performance of team leaders and department heads, ensuring operational targets are achieved.
• 8. Identify operational bottlenecks and implement corrective actions to improve productivity, efficiency, and service quality.
• 9. Ensure excellent student experience by maintaining high standards of student support, grievance resolution, and service delivery.
• 10. Oversee the effective utilization and maintenance of CRM, LMS, ERP, mobile applications, websites, and other operational systems in coordination with the Technical Team.
• 11. Coordinate with the Technology Team for backend operations, system enhancements, bug resolution, automation initiatives, and platform stability.
• 12. Monitor admissions, sales performance, revenue generation, collections, operational expenses, and profitability metrics.
• 13. Ensure compliance with company policies, quality standards, statutory requirements, and operational guidelines.
• 14. Lead manpower planning, workforce allocation, recruitment coordination, onboarding, training, and performance management in collaboration with HR.
• 15. Conduct regular operational review meetings, monitor action plans, and ensure timely execution of organizational objectives.
• 16. Plan and execute operational strategies for new product launches, courses, marketing campaigns, events, and institutional partnerships.
• 17. Establish and maintain strong communication channels across all departments to ensure alignment with organizational goals.
• 18. Analyze operational data and prepare reports, dashboards, and business insights to support strategic decision-making.
• 19. Identify opportunities for cost optimization, process automation, and continuous operational improvement.
• 20. Maintain confidentiality of company information, business strategies, financial data, student records, and other proprietary information.
• 21. Represent the organization professionally while interacting with students, parents, faculty members, vendors, partners, and other stakeholders.
• 22. Perform any additional duties, responsibilities, or assignments as may be entrusted by the Management from time to time in the interest of the organization.