Operation Head

Flicka Cosmetics PVT LTD; Goregaon; On-site; INR 3,000,000 - 6,000,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Provident Fund

Job summary

Flicka Cosmetics PVT LTD in India seeks a Head of Operations to lead the end-to-end warehouse, logistics, inventory, procurement and supply chain functions. The role requires 12–15+ years in FMCG, Cosmetics, Retail or E-commerce with strong leadership to drive efficiency and reduce costs.

Responsibilities cover warehouse operations, supply chain management, inventory control, order fulfillment, vendor management, process improvement, team leadership, and ERP/WMS/OMS reporting.

Qualifications

• Bachelor's Degree in Business Administration, Supply Chain, Logistics, Operations Management, or a related field.
• MBA/PGDM in Operations or Supply Chain Management will be preferred.
• 12–15+ years of experience in Operations, Supply Chain, Warehouse, or Logistics Management.
• Experience in Cosmetics, FMCG, Retail, E-commerce, or Consumer Goods industry preferred.
• Proven experience managing multi-location warehouse operations and large teams.

Responsibilities

• Lead and manage end-to-end warehouse operations across multiple locations.
• Develop warehouse processes to improve productivity, space utilization, and inventory accuracy.
• Ensure timely inward, storage, picking, packing, dispatch, and returns management.
• Maintain warehouse SOPs and operational compliance.
• Manage the complete supply chain from procurement to customer delivery.
• Coordinate with manufacturers, vendors, transporters, and distributors.
• Optimize logistics costs and improve service levels.
• Develop strategies to reduce operational expenses and improve efficiency.
• Identify operational bottlenecks and implement automation wherever possible.
• Drive Lean, Six Sigma, and cost optimization projects.

Skills

Warehouse Operations

Supply Chain Management

Inventory Planning & Control

Procurement Management

Logistics Management

Demand Forecasting

Cost Optimization

Vendor Management

Team Leadership

Excel & MIS Reporting

Education

Bachelor's Degree in Business Administration/related field

MBA/PGDM in Operations or Supply Chain Management

Tools

ERP

WMS

OMS

Job description

Job Description

Head of Operations – Warehouse & Supply Chain

Job Summary

We are looking for an experienced and result-oriented Head of Operations to lead and optimize our end-to-end warehouse, logistics, inventory, procurement, and supply chain operations. The ideal candidate should have 12–15+ years of experience in FMCG, Cosmetics, Retail, or E-commerce and possess strong leadership skills to drive operational excellence, improve customer satisfaction, and ensure cost optimization.

Key Responsibilities

Warehouse Operations

Lead and manage end-to-end warehouse operations across multiple locations.

Develop warehouse processes to improve productivity, space utilization, and inventory accuracy.

Ensure timely inward, storage, picking, packing, dispatch, and returns management.

Maintain warehouse SOPs and operational compliance.

Supply Chain Management

Manage the complete supply chain from procurement to customer delivery.

Coordinate with manufacturers, vendors, transporters, and distributors.

Optimize logistics costs and improve service levels.

Develop strategies to reduce operational expenses and improve efficiency.

Inventory Management

Ensure inventory accuracy of 99% or above.

Monitor stock ageing, slow-moving inventory, and inventory reconciliation.

Plan inventory based on demand forecasting.

Conduct periodic stock audits and cycle counts.

Order Fulfillment

Ensure timely processing of B2B, B2C, D2C, Marketplace, and Quick Commerce orders.

Monitor order fulfillment KPIs and customer service levels.

Improve dispatch timelines and reduce delivery TAT.

Manage returns (RTO) and reverse logistics efficiently.

Vendor & Procurement Management

Develop strong relationships with logistics partners and warehouse vendors.

Negotiate contracts, pricing, and service agreements.

Evaluate vendor performance through defined KPIs.

Manage procurement planning and inventory replenishment.

Process Improvement

Identify operational bottlenecks and implement automation wherever possible.

Develop SOPs and continuous improvement initiatives.

Drive Lean, Six Sigma, and cost optimization projects.

Implement best practices across operations.

Team Management

Lead warehouse, logistics, planning, inventory, and customer support teams.

Define KRAs and KPIs for team members.

Conduct regular performance reviews and training sessions.

Build a high-performance operations culture.

Technology & Reporting

Manage ERP, WMS, OMS, and inventory management systems.

Prepare daily, weekly, and monthly MIS reports.

Monitor operational dashboards and performance metrics.

Ensure accurate reporting and data-driven decision-making.

Key Performance Indicators (KPIs)

Inventory Accuracy – 99%+

Order Fulfillment SLA

Dispatch Turnaround Time (TAT)

Warehouse Productivity

Logistics Cost per Order

Order Accuracy

Return (RTO) Percentage

Customer Satisfaction

Stock Loss & Damage Percentage

Vendor Performance

On-Time Delivery

Overall Operational Cost Optimization

Required Qualifications

Bachelor's Degree in Business Administration, Supply Chain, Logistics, Operations Management, or a related field.

MBA/PGDM in Operations or Supply Chain Management will be preferred.

Experience

12–15+ years of experience in Operations, Supply Chain, Warehouse, or Logistics Management.

Experience in Cosmetics, FMCG, Retail, E-commerce, or Consumer Goods industry preferred.

Proven experience managing multi-location warehouse operations and large teams.

Required Skills

Warehouse Operations

Supply Chain Management

Inventory Planning & Control

Procurement Management

Logistics Management

Demand Forecasting

Cost Optimization

Vendor Management

Team Leadership

Advanced Microsoft Excel & MIS Reporting

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Work Location: In person