Operation Executive

Digitide; Thane; Presencial; INR 400.000 - 560.000; Jornada completa

Descripción de la vacante

Digitide is seeking an Operations Executive for its CLM Domestic BFSI – Manpower Back Office department. The role involves managing day-to-day operational activities, acting as the first point of contact for customer inquiries, and driving process efficiency.

You will collaborate with cross-functional teams to maintain high service standards and support the company’s growth objectives. This position requires shifting work with occasional weekends or holidays.

Formación

• Bachelor’s degree in Business Administration, Finance, or related field.
• Min 2 years in back-office operations or BFSI customer care.
• Strong English communication, both verbal and written.
• Familiarity with CLM, CRM, and MS Office.

Responsabilidades

• Handle inbound/outbound customer inquiries via phone, email, and chat with accuracy.
• Resolve issues promptly, escalate complex cases to senior management when needed.
• Monitor SLAs to ensure timely response and resolution.
• Coordinate with finance, compliance, and IT to ensure smooth workflow.
• Maintain customer records and transaction logs in the CLM system.
• Generate daily, weekly, and monthly operational reports.
• Identify recurring problems and propose process improvements.
• Ensure compliance with BFSI regulatory requirements and policies.
• Assist in training back-office staff on SOPs.
• Participate in periodic audits and corrective actions.

Conocimientos

English proficiency

Communication

Problem solving

Attention to detail

Teamwork

Shift work

Educación

Bachelor's degree in Business Administration, Finance, or related field

Herramientas

CLM platforms

CRM tools

MS Office

Descripción del empleo

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

Digitide Solutions Limited is seeking an Operations Executive for its CLM Domestic BFSI – Manpower Back Office department. The role involves managing day‑to‑day operational activities, acting as the first point of contact for customer inquiries, and driving process efficiency. You will collaborate with cross‑functional teams to maintain high service standards and support the company’s growth objectives.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and chat, providing accurate information on products and services.
• Resolve customer issues promptly, escalating complex cases to senior management when necessary.
• Monitor and maintain service level agreements (SLAs) to ensure timely response and resolution.
• Coordinate with internal departments (e.g., finance, compliance, IT) to facilitate smooth workflow and issue closure.
• Maintain and update customer records and transaction logs in the CLM system with high accuracy.
• Generate daily, weekly, and monthly operational reports for management review.
• Identify recurring problems and propose process improvements to enhance efficiency and customer satisfaction.
• Ensure compliance with BFSI regulatory requirements and internal policies.
• Assist in training new back‑office staff on standard operating procedures and customer handling techniques.
• Participate in periodic audits and contribute to corrective action plans.

Qualifications

• Bachelor's degree in Business Administration, Finance, or related field.
• Minimum 2 years of experience in back‑office operations or customer care within the BFSI sector.
• Strong verbal and written communication skills in English; additional local language proficiency is a plus.
• Proficiency with CLM platforms, CRM tools, and MS Office (Excel, Word, PowerPoint).
• Excellent problem‑solving abilities and attention to detail.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of banking, financial services, and regulatory compliance standards.
• Team player with a proactive attitude toward continuous improvement.
• Flexibility to work in shifts, including occasional weekends or holidays as required.
• Demonstrated ability to handle confidential information with integrity.

Job Info

• Job Identification 272039
• Job Category Customer Support/Operations | BPM