Associate

Digitide; Delhi; On-site; INR 279,000 - 446,000; Full time

Job summary

Digitide Solutions Limited is seeking an Associate for its CLM Domestic BFSI – Manpower Back Office team. The role is the first point of contact for customers, providing accurate information on banking and financial services, resolving queries, and maintaining high client satisfaction.

You will work with cross‑functional teams to ensure seamless service delivery. Responsibilities include responding to inquiries, resolving issues, documenting interactions in CRM, and supporting daily/weekly

Qualifications

• Bachelor's degree in Business, Finance, or related field.
• 1–2 years of experience in a customer care or back‑office role, preferably in BFSI.
• Excellent verbal and written communication skills in English; additional local language proficiency is a plus.
• Strong problem‑solving abilities and attention to detail.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to handle high call volumes while maintaining quality standards.
• Customer‑focused mindset with a commitment to service excellence.
• Basic understanding of banking, insurance, or financial services regulations.
• Flexibility to work in shifts, including occasional weekends or holidays.
• Team player with a positive attitude and willingness to learn.

Responsibilities

• Respond to inbound customer calls, emails, and chat messages in a courteous and timely manner.
• Identify, investigate, and resolve client issues related to BFSI products and services.
• Provide accurate information on account status, transaction details, and policy terms.
• Escalate complex or high‑priority cases to senior support or relevant departments.
• Document all interactions in the CRM system, ensuring data integrity and compliance.
• Follow up with customers to confirm issue resolution and gather feedback.
• Assist in preparing daily and weekly service performance reports.
• Participate in training sessions to stay updated on product changes and regulatory requirements.
• Support back‑office operations such as data entry, verification, and record maintenance.
• Contribute ideas for process enhancements to improve efficiency and customer experience.

Skills

Communication skills

Customer focus

Team player

Learning mindset

Problem solving

Education

Bachelor's degree in Business, Finance, or related field

Tools

CRM software

Microsoft Office Suite

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI‑led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

Digitide Solutions Limited is seeking a motivated Associate for its CLM Domestic BFSI – Manpower Back Office team. The role serves as the first point of contact for customers, delivering accurate information on banking and financial services, resolving queries promptly, and maintaining high levels of client satisfaction. You will collaborate with cross‑functional teams to ensure seamless service delivery and contribute to continuous process improvement.

Responsibilities

• Respond to inbound customer calls, emails, and chat messages in a courteous and timely manner.
• Identify, investigate, and resolve client issues related to BFSI products and services.
• Provide accurate information on account status, transaction details, and policy terms.
• Escalate complex or high‑priority cases to senior support or relevant departments.
• Document all interactions in the CRM system, ensuring data integrity and compliance.
• Follow up with customers to confirm issue resolution and gather feedback.
• Assist in preparing daily and weekly service performance reports.
• Participate in training sessions to stay updated on product changes and regulatory requirements.
• Support back‑office operations such as data entry, verification, and record maintenance.
• Contribute ideas for process enhancements to improve efficiency and customer experience.

Qualifications

• Bachelor's degree in Business, Finance, or related field (or equivalent experience).
• 1–2 years of experience in a customer care or back‑office role, preferably in BFSI.
• Excellent verbal and written communication skills in English; additional local language proficiency is a plus.
• Strong problem‑solving abilities and attention to detail.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to handle high call volumes while maintaining quality standards.
• Customer‑focused mindset with a commitment to service excellence.
• Basic understanding of banking, insurance, or financial services regulations.
• Flexibility to work in shifts, including occasional weekends or holidays.
• Team player with a positive attitude and willingness to learn.

Job Info

• Job Identification 271986
• Job Category Customer Support/Operations | BPM