Customer Relationship Executive

Digitide; Hanumangarh; On-site; INR 350,000 - 520,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive to serve as the primary contact for our CLM Domestic BFSI clients, handling inbound and outbound communications, troubleshooting issues, and delivering accurate information about our services. Working in the Manpower – Back Office department, the CRE will foster strong client relationships and contribute to efficient back‑office processes.

Key duties include responding to inquiries by phone, email and chat; resolving issues; maintaining CRM

Qualifications

• Bachelor's degree in Business, Finance, or related field.
• 2+ years of experience in customer service or relationship management, preferably in BFSI.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with CRM tools and Microsoft Office Suite.
• Ability to handle high-volume interactions while maintaining professionalism.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Investigate and resolve client issues, escalating when necessary.
• Provide detailed information on products, services, and processes.
• Maintain accurate records of interactions in the CRM system.
• Identify patterns in customer feedback and suggest process improvements.
• Collaborate with cross-functional teams to ensure timely issue resolution.
• Monitor service level agreements (SLAs) and meet performance targets.
• Conduct follow-up communications to confirm issue resolution.
• Assist in preparing reports on customer satisfaction metrics.
• Participate in training sessions to stay updated on BFSI regulations and company offerings.

Skills

Verbal Communication

Written Communication

Problem Solving

Attention to Detail

Education

Bachelor's degree in Business/Finance

Tools

CRM tools

Microsoft Office Suite

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

The Customer Relationship Executive (CRE) will serve as the primary point of contact for our CLM Domestic BFSI clients, handling inbound and outbound communications, troubleshooting issues, and delivering accurate information about our services. Working within the Manpower – Back Office department, the CRE will play a pivotal role in fostering strong client relationships, ensuring high satisfaction levels, and contributing to the overall efficiency of our back‑office processes.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Investigate and resolve client issues, escalating when necessary.
• Provide detailed information on products, services, and processes.
• Maintain accurate records of interactions in the CRM system.
• Identify patterns in customer feedback and suggest process improvements.
• Collaborate with cross‑functional teams to ensure timely issue resolution.
• Monitor service level agreements (SLAs) and meet performance targets.
• Conduct follow‑up communications to confirm issue resolution.
• Assist in preparing reports on customer satisfaction metrics.
• Participate in training sessions to stay updated on BFSI regulations and company offerings.

Qualifications

• Bachelor's degree in Business, Finance, or related field.
• 2+ years of experience in customer service or relationship management, preferably in BFSI.
• Excellent verbal and written communication skills.
• Strong problem‑solving abilities and attention to detail.
• Proficiency with CRM tools and Microsoft Office Suite.
• Ability to handle high‑volume interactions while maintaining professionalism.
• Knowledge of banking, financial services, or insurance terminology is a plus.
• Demonstrated ability to work collaboratively in a back‑office environment.
• Flexibility to work in shifts, including occasional evenings or weekends.
• Customer‑focused attitude with a commitment to delivering high‑quality service.

Job Info

• Job Identification 272012
• Job Category Customer Support/Operations | BPM