Customer Relationship Executive

Digitide; Dhar; Presencial; INR 180.000 - 240.000; Jornada completa

Descripción de la vacante

Digitide is hiring a proactive Customer Relationship Executive for our CLM Domestic BFSI – Manpower Back Office. You will be the first point of contact for banking and financial services clients, handling inquiries, troubleshooting issues, and providing accurate information about our products and services.

Focus is on building trust, ensuring satisfaction, and supporting back-office operations. Ideal candidates have 1–2 years in customer care, strong English communication, CRM and MS Office

Formación

• 1–2 years of experience in customer care or relationship management, preferably in BFSI.
• Excellent verbal and written communication in English; local language is a plus.
• Strong problem-solving abilities and attention to detail.
• Proficiency with CRM tools and Microsoft Office Suite.
• Ability to handle high call volumes with professionalism.
• Basic understanding of banking, insurance, or financial services terminology.
• Customer-focused attitude and commitment to service excellence.
• Ability to work in shift patterns, including evenings or weekends if required.
• High school diploma or equivalent; bachelor's degree preferred.
• Demonstrated ability to work independently and as part of a team.

Responsabilidades

• Respond promptly to inbound customer calls, emails, and chat messages.
• Identify, investigate, and resolve client issues while adhering to SLAs.
• Provide clear, accurate information about Digitide's BFSI products and services.
• Document all interactions in the CRM system with detailed notes and follow-up actions.
• Escalate complex or high-priority cases to senior support or relevant departments.
• Monitor and track open tickets to ensure timely closure and customer satisfaction.
• Collaborate with cross-functional teams to address client needs.
• Gather client feedback and relay insights to improve service delivery.
• Maintain up-to-date knowledge of industry regulations and internal policies.
• Participate in regular training sessions and performance reviews.

Conocimientos

English communication

Problem solving

Customer focus

Teamwork

Educación

High school diploma

Bachelor's degree preferred

Herramientas

CRM tools

Microsoft Office

Descripción del empleo

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

Digitide Solutions Limited is seeking a proactive Customer Relationship Executive to join our CLM Domestic BFSI – Manpower Back Office department. In this role you will be the first point of contact for our banking and financial services clients, handling inquiries, troubleshooting problems, and delivering accurate information about our products and services. Your focus will be on building trust, ensuring satisfaction, and supporting the smooth operation of our back‑office processes.

Responsibilities

• Respond promptly to inbound customer calls, emails, and chat messages.
• Identify, investigate, and resolve client issues while adhering to service level agreements.
• Provide clear, accurate information about Digitide's BFSI products and services.
• Document all interactions in the CRM system with detailed notes and follow‑up actions.
• Escalate complex or high‑priority cases to senior support or relevant departments.
• Monitor and track open tickets to ensure timely closure and customer satisfaction.
• Collaborate with cross‑functional teams (operations, compliance, IT) to address client needs.
• Gather client feedback and relay insights to improve service delivery.
• Maintain up‑to‑date knowledge of industry regulations and internal policies.
• Participate in regular training sessions and performance reviews.

Qualifications

• Minimum 1‑2 years of experience in customer care or relationship management, preferably in BFSI.
• Excellent verbal and written communication skills in English; additional local language proficiency is a plus.
• Strong problem‑solving abilities and attention to detail.
• Proficiency with CRM tools and Microsoft Office Suite.
• Ability to handle high call volumes while maintaining professionalism.
• Basic understanding of banking, insurance, or financial services terminology.
• Customer‑focused attitude with a commitment to service excellence.
• Flexibility to work in shift patterns, including evenings or weekends if required.
• High school diploma or equivalent; bachelor's degree in business, finance, or related field preferred.
• Demonstrated ability to work independently and as part of a team.

Job Info

• Job Identification 271888
• Job Category Customer Support/Operations | BPM