Operation Associate

Fulcrum Digital; Pune District; On-site; INR 350,000 - 520,000; Full time

Job summary

Fulcrum Digital in Pune, India, seeks an Operation Associate to support U.S. Commercial Lines Underwriting Operations by handling New Business, Renewals, Endorsements, and Premium Finance transactions with accuracy and adherence to procedures.

The role demands strong attention to detail, solid MS Excel/Office skills, effective communication with stakeholders, and the ability to meet SLA targets while collaborating with Underwriters and cross-functional teams.

Qualifications

• Bachelor's degree required in Commerce, Business, Finance, Insurance, or related field.
• 1–3 years of experience in Insurance Operations, Underwriting Support, or Back-office Operations.
• Commercial Insurance experience preferred.

Responsibilities

• Process New Business, Renewal, Endorsement, and Premium Finance transactions.
• Review and validate submission data for accuracy and completeness.
• Support Underwriters with policy processing and servicing activities.
• Meet established turnaround times and SLA requirements.
• Follow quality standards, procedures, and checklists.
• Perform quality reviews before task completion.
• Partner with U.S. stakeholders to resolve operational queries.
• Participate in cross-training and knowledge-sharing activities.
• Support process improvement and automation initiatives.
• Achieve productivity, quality, and compliance targets.

Skills

MS Excel

Outlook

Microsoft Office

Analytical skills

Attention to detail

Communication

Time management

Education

Bachelor's degree in Commerce/Business/Finance/Insurance

Tools

MS Outlook

Microsoft Office

Job description

Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.

Job Description – Operation Associate (Backfill Position)

Position Title

Operation Associate – Underwriting Operations Support

Location

Pune, India

Department

Business Services Group (BSG) – Underwriting Operations

Reports To

Supervisor / Team Lead – Underwriting Operations

Position Summary

The Operation Associate supports U.S. Commercial LinesUnderwriting Operations by processing New Business, Renewals, Endorsements, andPremium Finance transactions. The role requires strong attention to detail,adherence to established procedures, and collaboration with Underwriters andstakeholders to ensure timely and accurate policy processing.

Key Responsibilities

• ProcessNew Business, Renewal, Endorsement, and Premium Finance transactions.
• Reviewand validate submission data for accuracy and completeness.
• SupportUnderwriters with policy processing and servicing activities.
• Meetestablished turnaround times and SLA requirements.
• Followquality standards, procedures, and checklists.
• Performquality reviews before task completion.
• Partnerwith U.S. stakeholders to resolve operational queries.
• Participatein cross-training and knowledge-sharing activities.
• Supportprocess improvement and automation initiatives.
• Achieveproductivity, quality, and compliance targets.
  

Requirements

Required Qualifications

Education

• Bachelor'sdegree in Commerce, Business, Finance, Insurance, or related field.

Experience

• 1–3years of experience in Insurance Operations, Underwriting Support, orBack-office Operations.
• CommercialInsurance experience preferred.

Skills

• Proficiencyin MS Excel, Outlook, and Microsoft Office.
• Stronganalytical and data validation skills.
• Effectivecommunication and stakeholder management abilities.
• Strongattention to detail and time-management skills.

Preferred Qualifications

• CommercialProperty & Casualty Insurance experience.
• Understandingof policy lifecycle activities.
• Exposureto process improvement or automation initiatives.

Key Performance Indicators (KPIs)

• Qualityand accuracy scores.
• SLAadherence.
• Trainingand certification completion.
• Processcompliance and audit readiness.

Working Hours

• Flexibleto support U.S. business hours.
• Participationin business meetings and training sessions as required.

Position Justification

This backfill position is required to maintain operationalcontinuity and support business requirements across New Business, Renewals,Endorsements, and Premium Finance functions while ensuring adherence toquality, productivity, and SLA commitments.

Recommended Grade:

Operation Associate / SeniorOperation Associate.