Operation Analyst

BigShip Technologies Pvt. Ltd; Dadri; On-site; INR 400,000 - 600,000; Full time

Job summary

BigShip Technologies Pvt. Ltd in Dadri, Uttar Pradesh, is seeking a Senior Executive to oversee operations metrics and manage multiple service centers. Responsibilities include ensuring quality checks of shipments, preparing various MIS reports, and leading a team of support staff and delivery personnel. The role demands strong leadership and communication skills to maintain service standards and minimize operational losses.

Responsibilities

• Responsible for the operations metrics of the shift.
• Take care of stock received and stock outward.
• Ensures quality check of all shipments/bags and ensure zero missing shipments with value and count.
• Preparation of various MIS reports.
• Responsible to arrange maximum deliveries within TAT.
• Responsible for decreasing aging of the shipments.
• Monitor the NDR/RTO and finding solutions for reducing monthly NDR & RTO %.
• Handling a team of support staff & delivery boys.
• Educating the staff about the importance of shipment handling.
• Create a sense of ownership for managing the service center.
• Ensuring processes are followed to minimize losses.
• Maintaining the service center workplace with dignity.
• Communicating with staff about organizational updates.

Job description

Bigship is India’s first business hub that offers you solutions for all your eCommerce business needs. This is a robust platform for a best‑in‑class shipping experience for all the social sellers, marketplace sellers, shop owners and high‑volume eCommerces. Focus on growing your business while we help you keep your costs and tasks in line. Keep connected and make us a part of your success story.

Responsibilities

• Responsible for the operations metrics of the shift.
• Take care of stock received and stock outward.
• Ensures quality check of all shipments/bags and ensure zero missing shipments with value and count.
• Preparation of various MIS reports like Inbound, outbound, RTO and aging reports.
• Responsible to arrange maximum deliveries within TAT.
• Responsible for decreasing aging of the shipments.
• Monitor the NDR/RTO and finding solutions for reducing monthly NDR & RTO %.
• Handling a team of support staff & delivery boys.
• Educating the staff about the importance of shipment handling and the work they perform.
• Create a sense of ownership for managing the service center.
• Ensuring process are followed to minimalism loses at Service center.
• Maintaining the service center workplace with dignity and ensuring clean work place policies.
• Communicating with staff about the organizational updates and changes.
• A Sr. Executive (cluster) will be responsible to manage multiple Service centers.