Manager Operations

Nimbuspost; Gurugram District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Nimbuspost is seeking a skilled professional for a Seller & Performance Management role in Gurgaon, India. You will monitor seller performance metrics, drive corrective actions, and collaborate with KAMs, courier partners and internal teams to continually improve outcomes.

The role also covers warehouse and fulfillment operations, shipment management, data analytics and cross-functional collaboration. Ideal candidates have 5+ years in ecommerce/logistics and strong analytical and Excel skills.

Qualifications

• 5+ years of experience in ecommerce, logistics, or seller operations.
• Strong understanding of warehouse and fulfillment operations.
• Hands-on experience in managing seller/merchant operations and shipment lifecycle.
• Proficiency in Excel/Google Sheets and dashboards/MIS.
• Excellent stakeholder management and communication skills.
• Ability to work in a fast-paced environment with multiple priorities.

Responsibilities

• Track and monitor seller performance metrics including PDD, conversion, delivery performance, NDR, RTO and other operational KPIs.
• Monitor seller-wise performance against predefined targets and identify gaps.
• Drive corrective actions with sellers, KAMs, courier partners and internal teams.
• Prepare regular performance reports with key insights and actionable recommendations.
• Understand and monitor end-to-end warehouse and fulfillment processes, including inbound, inventory handling, order processing, packing, dispatch and outbound operations.
• Identify operational bottlenecks impacting shipment processing, pickup and delivery performance.
• Coordinate with warehouse teams to ensure timely processing and dispatch of shipments.
• Monitor warehouse SLAs, productivity and process adherence.
• Identify process gaps and implement corrective/preventive actions to improve operational efficiency.
• Manage and resolve operational exceptions related to NDR, RTO, undelivered, lost, damaged and delayed shipments.
• Ensure timely closure of ageing and Out-TAT cases.
• Coordinate with courier partners and internal teams for reattempts, delivery closures and shipment reconciliation.
• Maintain accurate records and documentation of operational exceptions.
• Analyse operational data to identify trends, recurring issues and improvement opportunities.
• Track daily/weekly performance and highlight deviations against targets.
• Build and maintain dashboards/MIS for seller and warehouse performance.
• Use data-driven insights to recommend operational improvements.
• Work closely with KAMs, sellers, warehouse teams, courier partners and internal operations/product/tech teams.
• Ensure timely communication and follow-up on critical operational issues.
• Drive cross-functional initiatives to improve seller and fulfillment performance.
• Take ownership of escalations and ensure timely resolution.

Skills

eCommerce

Logistics

Supply chain

Warehouse operations

Seller operations

Analytics

Excel/Sheets

Dashboards/MIS

Stakeholder management

Communication

Job description

Roles & Responsibilities

1. Seller & Performance Management

• Track and monitor seller performance metrics including PDD, conversion, delivery performance, NDR, RTO and other operational KPIs.
• Monitor seller-wise performance against predefined targets and identify gaps.
• Drive corrective actions with sellers, KAMs, courier partners and internal teams.
• Prepare regular performance reports with key insights and actionable

recommendations.

• Ensure continuous improvement in seller performance and operational metrics.

2. Warehouse & Fulfillment Operations

• Understand and monitor end-to-end warehouse and fulfillment processes, including inbound, inventory handling, order processing, packing, dispatch and outbound operations.
• Identify operational bottlenecks impacting shipment processing, pickup and delivery performance.
• Coordinate with warehouse teams to ensure timely processing and dispatch of shipments.
• Monitor warehouse SLAs, productivity and process adherence.
• Identify process gaps and implement corrective/preventive actions to improve operational efficiency.

3. Shipment & Exception Management

• Manage and resolve operational exceptions related to NDR, RTO, undelivered, lost,damaged and delayed shipments.
• Ensure timely closure of ageing and Out-TAT cases.
• Coordinate with courier partners and internal teams for reattempts, delivery closures and shipment reconciliation.
• Maintain accurate records and documentation of operational exceptions.

4. Data & Performance Analytics

• Analyse operational data to identify trends, recurring issues and improvement opportunities.
• Track daily/weekly performance and highlight deviations against targets.
• Build and maintain dashboards/MIS for seller and warehouse performance.
• Use data-driven insights to recommend operational improvements.

5. Stakeholder Management

• Work closely with KAMs, sellers, warehouse teams, courier partners and internal operations/product/tech teams.
• Ensure timely communication and follow-up on critical operational issues.
• Drive cross-functional initiatives to improve seller and fulfillment performance.
• Take ownership of escalations and ensure timely resolution.

Requirements

• 5+ years of experience in eCommerce, logistics, supply chain, warehousing, fulfillment or seller operations.
• Strong understanding of warehouse and fulfillment operations.
• Hands-on experience in managing seller/merchant operations and shipment lifecycle.
• Good understanding of NDR, RTO, PDD, delivery performance and shipment exceptions.
• Strong analytical skills with the ability to interpret operational data and identify trends.
• Excellent stakeholder management and communication skills.
• Strong follow-up, ownership and problem-solving ability.
• Proficiency in Excel/Google Sheets and operational dashboards/MIS.
• Ability to work in a fast-paced environment and manage multiple priorities.