Openings for Freshers | Voice Process - Chennai

HCL Technologies Limited; Chennai; On-site; INR 180,000 - 240,000; Full time

Job summary

HCL Technologies Limited in Chennai is hiring for Freshers to join the Voice Process team as a Customer Service Associate. This full-time role operates on a US night shift and requires fresh graduates who can communicate effectively and deliver a positive customer experience.

You will resolve queries at the first point of contact, collaborate with team members, and adapt to a fast-paced environment. Basic MS Office knowledge is a plus, and candidates from any discipline with a willingness to

Qualifications

• Bachelor's degree in any discipline is preferred (Arts & Science).
• B.E/B.Tech, MCA & MSC(IT) are not eligible to apply.
• Freshers (0-1 year) are encouraged to apply.

Responsibilities

• Handle customer queries at the first point of contact.
• Provide courteous and empathetic support to customers.
• Work in a fast-paced environment and contribute to process improvements.

Skills

Verbal communication

Written communication

Query resolution

Positive customer experience

Empathy

Active listening

Multi-tasking

Team player

Process improvement ideas

Shift willingness

MS Office basics

Education

Bachelor's degree in any discipline

Arts & Science background preferred

Tools

MS Office (Excel & Outlook)

Job description

HCLTech is hiring for Freshers || Voice Process - Chennai

Location: Chennai

Experience: Freshers (0-1 Year)

Employment Type: Full-Time

Shift : US Shift (Night Shift)

Customer Service Associate - Fresher

SKILLS AND COMPETENCIES

• Strong verbal and written communication skills
• Ability to resolve customer queries in the first point of contact.
• Focus on delivering a positive customer experience
• Should be professional, courteous, friendly, and empathetic
• Should possess active listening skills.
• Ability to multi -task.
• Capable of handling fast-paced, innovative, and constantly changing environment
• Should be a team player.
• Ability to contribute to the process through improvement ideas.
• Willingness to work in shifts if required.
• Basic knowledge of MS Office applications, especially Excel and Outlook.

Educational Qualifications:

• Bachelor's degree in any discipline is preferred(Arts & Science)2024-2026 Passed out.
• B.E/ B.Tech, MCA & MSC(IT) are not eligible to apply.

Key Competencies

• Customer Focus
• Communication Skills
• Team Collaboration
• Attention to Detail
• Time Management
• Problem Solving
• Adaptability

You can also refer your friends for this role.

Interested candidate kindly register the below link Fresher Voice – Fill out form