Opening Sales Development Representative

IDS Logic Pvt Ltd; Dadri; On-site; INR 240,000 - 360,000; Full time

Job summary

A technology solutions firm in Noida is seeking a Technical Support Specialist to provide assistance to customers via phone, email, or chat. Ideal candidates will have a minimum of 1 year experience in technical support and a strong understanding of computer systems and networks. This role emphasizes excellent problem-solving skills and the ability to communicate technical concepts to non-technical users. Competitive salary offered as per company norms.

Qualifications

• Minimum experience of 1 year in a technical support role.
• Good understanding of computer systems and networks.
• Excellent problem-solving and communication skills.
• Ability to explain technical concepts to non-technical users.
• Strong Customer Service orientation.
• Patience and empathy when dealing with customer issues.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Identify and diagnose technical issues reported by customers.
• Resolve technical problems in a timely and efficient manner.
• Assist customers with software installations and upgrades.
• Document and track customer issues in a ticketing system.
• Collaborate with other teams to ensure timely resolution of customer issues.

Skills

Knowledge of Windows and Mac OS

Excellent verbal and written communication skills

Familiarity with software installation and troubleshooting

Basic understanding of network protocols and configurations

Proficiency in using remote support tools

Tools

Ticketing system

Job description

Job Description:

Responsibilities:

• Provide Technical support and assistance to customers via phone, email or chat.
• Identify and diagnose technical issues reported by customers.
• Resolve technical problems in a timely and efficient manner.
• Assist customers with software installations and upgrades.
• Document and track customer issues in a ticketing system.
• Collaborate with other teams to ensure timely resolution of customer issues.

Qualifications:

• Minimum experience of 1 years in a technical support role.
• Good understanding of computer systems and networks.
• Excellent problem-solving and communication skills.
• Ability to explain technical concepts to non-technical users.
• Strong Customer Service orientation.
• Patience and empathy when dealing with customer issues.

Skills:

• Knowledge of Windows and Mac OS
• Excellent verbal and written communication skills.
• Familiarity with software installation and troubleshooting.
• Basic understanding of network protocols and configurations
• Proficiency in using remote support tools.

Experience

1+ Years Job

Salary

As per company norms

Location

Noida

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