Customer support executive (Noida)

Naukripay; Dadri; On-site; INR 300,000 - 420,000; Full time

Job summary

Naukripay is seeking a customer support associate to handle inquiries via phone, email, and chat. You will troubleshoot issues, provide clear solutions, and ensure customer satisfaction by following up after fixes.

The role involves documenting interactions in the CRM and escalating complex problems to higher-level teams as needed. The ideal candidate has strong communication skills, patience, and basic tech proficiency, with 1–3 years of relevant experience and a bachelor’s degree in business,

Qualifications

• Clear speaking and writing skills to talk with customers.
• Ability to stay calm and helpful with upset clients.
• Quick thinking to find the right fix for issues.
• Basic computer use and experience with ticketing tools or CRM software.

Responsibilities

• Handle Inquiries: Answer customer phone calls, emails, and online chats quickly.
• Solve Problems: Troubleshoot product or service issues and offer clear solutions.
• Escalate Issues: Send complex technical problems to higher-level teams when needed.
• Update Records: Log all customer interactions and details in the company CRM system.
• Follow Up: Check back with clients to make sure they are happy with the fix.

Skills

Communication

Patience & Empathy

Problem-Solving

Tech Skills

Education

Bachelor's degree in business/communication or related field

Tools

CRM software

Job description

the main link between a company and its clients. They answer questions, fix technical problems, and ensure customer happiness through phone calls, emails, and live chat.

Key Responsibilities

• Handle Inquiries: Answer customer phone calls, emails, and online chats quickly.
• Solve Problems: Troubleshoot product or service issues and offer clear solutions.
• Escalate Issues: Send complex technical problems to higher-level teams when needed.
• Update Records: Log all customer interactions and details in the company CRM system.
• Follow Up: Check back with clients to make sure they are happy with the fix.

Required Skills and Qualifications

• Communication: Clear speaking and writing skills to talk with customers.
• Patience & Empathy: Ability to stay calm and helpful with upset clients.
• Problem-Solving: Quick thinking to find the right fix for issues.
• Tech Skills: Basic computer use and experience with ticketing tools or CRM software.
• Education: A bachelor’s degree in business, communication, or a related field is often preferred, alongside 1 to 3 years of relevant experience.

If you want to tailor this description further, let me know: The industry (e.g., e-commerce, IT/SaaS, banking) The required experience level (entry-level vs. senior) The primary communication channels (phone-heavy vs. email/chat)