Jr. Technical Support Executive (On-Site – Greater Noida)

Nex-Gen Technologies LLC; Greater Noida; On-site; INR 279,000 - 390,600; Full time

Job summary

Nex-Gen Technologies LLC is looking for a Jr. Technical Support Executive for its Greater Noida office. This on-site role invites B.Tech freshers or candidates with up to 1 year of experience, focusing on providing technical assistance and managing customer queries.

The ideal candidate should have a strong problem-solving mindset, basic understanding of computers, and be willing to relocate. Key responsibilities include first-level support, ticket management, and coordination with internal teams, ensuring all queries are resolved effectively.

Qualifications

• Freshers eligible with B.Tech in Computer Science, IT, or Electronics.
• Basic understanding of computers, networking, and software systems.
• Must be willing to work on-site at Greater Noida.

Responsibilities

• Provide first-level technical support to customers and channel partners.
• Handle and resolve customer queries via email, calls, and ticketing systems.
• Coordinate with internal teams for escalations and technical resolutions.

Skills

Strong communication and coordination skills

Basic troubleshooting and technical understanding

Professional attitude, discipline, and punctuality

Ability to multitask and manage follow-ups effectively

Education

B.Tech (CS/IT/ECE preferred)

Tools

CRM or ticketing systems

Job description

Jr. Technical Support Executive (On-Site – Greater Noida)

About Us SRC Cyber Solutions LLP is hiring a Technical Support Executive for its Greater Noida office. Candidates must be B.Tech freshers or have up to 1 year of experience. The role includes providing technical assistance, resolving customer queries, managing tickets, coordinating with internal teams, and supporting product training. Must be willing to relocate and stay near the office.

Key Responsibilities:

• Provide first-level technical support to customers and channel partners.
• Handle and resolve customer queries via email, calls, and ticketing systems.
• Coordinate with internal teams for escalations and technical resolutions.
• Maintain accurate support logs, reports, and documentation.
• Assist in installation, configuration, and basic product training after internal onboarding.
• Ensure timely follow-ups and closure of support tickets.
• Support the pre-sales team when needed, including demos and technical clarifications.
• Maintain professionalism, confidentiality, and accuracy in all communication.

Qualifications:

• B.Tech (CS/IT/ECE preferred) — Freshers eligible.
• Basic understanding of computers, networking, and software systems.
• Must be willing to work on-site at Greater Noida.
• Must relocate and stay near the Greater Noida office.
• Fast learner with a problem-solving mindset.

Preferred Skills:

• Knowledge of cybersecurity tools or enterprise security products.
• Experience in help desk or customer support roles.
• Familiarity with CRM or ticketing systems.
• Technical certifications.

Must-Have Skills:

• Strong communication and coordination skills.
• Basic troubleshooting and technical understanding.
• Professional attitude, discipline, and punctuality.
• Ability to multitask and manage follow-ups effectively.