Bulk Hiring | Gurugram | Voice / Non Voice

Expert Staffing Solutions New Delhi; Gurugram District, Delhi; On-site; INR 201,000 - 279,000; Full time

Job summary

Expert Staffing Solutions New Delhi in Gurugram is hiring for International Voice and Non-Voice customer support roles. Freshers and experienced candidates with any graduate qualification can apply; English communication is essential for interacting with international customers.

You will handle queries via voice or written channels, meet targets, and work in rotational shifts, including nights. Starting salaries range from 18,000 to 25,000 in-hand per month depending on experience and process

Qualifications

• Freshers or experienced candidates are eligible.
• Any Graduate (UG) is acceptable.
• Good English communication is essential for international interactions.
• Willingness to work in rotational/night shifts.
• Ability to handle voice and non-voice processes.
• Proficient with basic computer applications.

Responsibilities

• Handle customer queries and provide appropriate solutions through voice or non-voice channels.
• For voice processes, manage inbound/outbound calls and resolve concerns.
• For non-voice processes, respond via email, chat, or written communication.
• Understand customer requirements and provide accurate information about products and services.
• Maintain high customer satisfaction and timely issue resolution.
• Follow policies, guidelines, quality standards, and compliance.
• Maintain records of interactions and update systems.
• Escalate complex issues to the appropriate team.
• Meet productivity, quality, and service targets.
• Work with team to support process objectives.

Skills

English communication

Customer-service

Verbal communication

Written communication

MS Office

Typing speed

Rotational shifts

Problem-solving

Education

Any Graduate (UG)

Tools

MS Office

Job description

Location: Gurugram

Experience: Freshers & Experienced Candidates

Qualification: Any Graduate (UG)

Salary: 18,000 to 25,000 in-hand per month

Process: International Voice & Non-Voice

Employment Type: Full-Time

Job Responsibilities:

• Handle customer queries and provide appropriate solutions through voice or non-voice channels.
• For voice processes, manage inbound/outbound customer calls professionally and resolve customer concerns.
• For non-voice processes, handle customer queries through email, chat, or other written communication channels.
• Understand customer requirements and provide accurate information regarding products, services, orders, or processes.
• Maintain a high level of customer satisfaction and ensure timely resolution of issues.
• Follow company policies, process guidelines, quality standards, and compliance requirements.
• Maintain accurate records of customer interactions and update relevant systems.
• Escalate complex or unresolved issues to the appropriate team when required.
• Meet defined productivity, quality, and customer-service targets.
• Work effectively with team members and support overall process objectives.

Key Skills Required:

• Good verbal and written communication skills.
• Good command of English, particularly for international customer interaction.
• Customer-service orientation and a professional attitude.
• Good listening and problem-solving abilities.
• Basic computer knowledge and familiarity with MS Office/internet applications.
• Ability to type accurately and efficiently for non-voice processes.
• Ability to understand and follow process guidelines.
• Good interpersonal skills and a positive attitude.
• Willingness to work in rotational shifts, including night shifts, as per business requirements.
• Ability to work in a target-driven and fast-paced BPO environment.

Preferred Candidate Profile:

• UG freshers are eligible to apply.
• Candidates from any graduation background can apply.
• Candidates with prior BPO/customer-service experience can also apply.
• Candidates should have good English communication skills.
• Candidates should be comfortable working with international customers.
• Candidates willing to work in rotational/night shifts will be preferred.
• Candidates should be customer-focused, adaptable, and willing to learn.
• Immediate joiners or candidates with a short notice period can be preferred.

Compensation:

• Fresher Salary: Starting from 18,000 in-hand/month
• Maximum Salary: Up to 25,000 in-hand/month, depending on experience, skills, and process eligibility.
• Hiring for both International Voice and Non-Voice processes.

FOR MORE DETAILS CONTACT:

SURBHI - 76693 41909