Opening For Technical International voice Process / Sal upto 6 LPA

The Job Factory; Bengaluru; On-site; INR 550,000 - 600,000; Full time

Benefits offered by this job

Attractive incentives

Job summary

The Job Factory in Bangalore is seeking a Voice Process executive to handle customer inquiries via phone, ensuring timely, accurate responses and high customer satisfaction. The role involves assisting customers, troubleshooting, and recording interactions in the system.

Candidates with UG/Graduates and up to 6 months of experience, strong communication and typing skills, and willingness to work rotational shifts are encouraged to apply. Office-based role with attractive incentives.

Qualifications

• UG/Graduates can apply.
• Graduate Fresher/Under Graduate with 6 months exp is fine.
• Excellent Communication Skills and Typing skills.
• Flexible with Shifts.

Responsibilities

• Assisting customers with inquiries, requests, and issue resolution over the phone.
• Troubleshooting technical issues, guiding customers through solutions, and escalating complex problems to appropriate teams.
• Updating customer information, recording interactions, and maintaining accurate records in the system.
• Collaborating with team members and other departments to share feedback, address challenges, and improve processes.
• Meeting or exceeding performance metrics such as call handling time, customer satisfaction scores.

Skills

Excellent communication skills

Typing skills

Education

UG/Graduates can apply

Graduate Fresher/Under Graduate with 6 months exp

Job description

Voice Process

Desired Candidate Profile:

• UG/ Graduates can apply
• Graduate Fresher/ Under Graduate with 6 months exp is fine
• Excellent Communication Skills and Typing skills
• Flexible with Shifts

Job Overview :

The Voice Process will be responsible for handling customer inquiries, issues, and requests through calls . They will ensure timely and accurate responses to maintain high levels of customer satisfaction and for a voice process typically involves handling incoming calls in a professional and customer-friendly manner.

Roles and Responsibilities

1. Assisting customers with inquiries, requests, and issue resolution over the phone.

2. Troubleshooting technical issues, guiding customers through solutions, and escalating complex problems to appropriate teams.

3. Updating customer information, recording interactions, and maintaining accurate records in the system.

4. Collaborating with team members and other departments to share feedback, address challenges, and improve overall processes.

5. Meeting or exceeding performance metrics such as call handling time, customer satisfaction scores.

Salary: 6 LPA Max

Shift: Rotational Shift
5 Days of Work and 2 Days off
Rotational Shift

Perks and benefits:

Attractive incentives

Work From OFFICE!!

Work Location: Bangalore