Immediate Opening For Graduate Fresher/ International Voice/UK Shift

The Job Factory; Bengaluru; On-site; INR 210,000 - 350,000; Full time

Job summary

The Job Factory in Bengaluru is hiring graduate freshers for a Voice Process role in Bangalore. The position offers a 5-day work week with 2 days off, and cab facility for one-way trips based on shifts.

Immediate joining is desired and candidates must be willing to work in rotational shifts. Responsibilities include handling inbound/outbound calls, addressing customer queries, resolving complaints, updating CRM records, and meeting quality and productivity targets.

Qualifications

• Fresh graduates welcome; no prior work experience required.
• Good command of English; Hindi or other regional language often preferred.
• Basic computer knowledge and typing speed.
• Willingness to work in rotating shifts if needed.

Responsibilities

• Handle inbound and/or outbound customer calls.
• Answer questions about products or services.
• Resolve complaints and provide solutions.
• Update customer information in the CRM system.
• Escalate complex issues to relevant teams.
• Meet quality, productivity, and customer satisfaction targets.

Skills

Communication skills

English proficiency

Hindi language

Education

Graduate

Tools

CRM software

Job description

GREETINGS FROM,THE JOB FACTORY!!!!

HIRING FOR GRADUATE FRESHERS VOICE PROCESS

PROCESS SAL UPTO 3.5 LPA & Exp 6.5Lpa

WORK TYPE--FULL TYPE

LOCATION-BANGALORE

5 DAYS WORKING 2 DAYS OFF

CAB---1 WAY CAB BASED ON SHIFTS

IMMEDIATE JOINERS ONLY

Not Hiring any candidates who stays out of Bangalore ( Face to Face) Interview

Typical job responsibilities:

• Handle inbound and/or outbound customer calls.
• Answer customer questions about products or services.
• Resolve complaints and provide appropriate solutions.
• Update customer information in the CRM system.
• Escalate complex issues to the relevant team.
• Meet quality, productivity, and customer satisfaction targets.

Eligibility:

• Any graduate (freshers are usually eligible).
• Good communication skills in English; many roles also require Hindi or another regional language.
• Basic computer knowledge and typing skills.
• Willingness to work in rotational shifts if required.