International Voice Process/ Technical & Customer support / Sal 6.5 lp

The Job Factory; Bengaluru; On-site; INR 250,000 - 650,000; Full time

Job summary

The Job Factory in Bangalore, India is hiring for a Technical & Customer Support Associate (International Voice Process). Freshers and experienced candidates can apply. Immediate joiners and walk-in interviews are welcome, with on-site interviews only in Bangalore.

The role requires handling US/UK/Canada-based customers and involves a US rotational shift pattern. Salary ranges from 2.5 LPA to 6.5 LPA. You will manage high-volume calls, document interactions, and ensure customer satisfaction

Qualifications

• Freshers and experienced candidates can apply.
• Based in Bangalore; face-to-face interviews only in Bangalore.
• US/UK/Canada/Australian and other international customer handling experience preferred for Experienced.

Responsibilities

• Handle a high volume of inbound and outbound calls with a friendly and professional demeanor.
• Resolve customer issues promptly and accurately by identifying solutions and appropriate responses.
• Provide information about products or services, taking orders, and processing returns.
• Follow up on customer inquiries to ensure their needs are met.
• Document all call information, interactions, and steps taken in detailed records.
• Collaborate with team members to improve processes and ensure high customer satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• Represent the company in a courteous and professional manner during all customer interactions.

Skills

Customer Service

Communication

Problem-solving

Time Management

Call Center Systems

Data Entry

Conflict Resolution

Multitasking

Education

UG / Graduates

Job description

Hiring: Technical & Customer Support Associate International Voice Process

For More Details

Call : HR smitha @ 9880964847 (Call or Whatsapp)

Email id : [e-mail]

Call has to be made between 10am -6 PM

Not Hiring any candidates who stays out of Bangalore ( Face to Face) Interview

Bangalore Location

UG / Graduates

Freshers also can apply

US Rotational Shift & Off

Immediate Joiners only

Salary - 2.5lpa upto 6.5 lpa

Experienced- Min one year and above in handling US/UK/Canadian/Australian and other international Customers.

WALKIN INTERVIEW ONLY

Responsibilities

• Manage a high volume of inbound and outbound calls with a friendly and professional demeanor.
• Resolve customer issues promptly and accurately by identifying solutions and appropriate responses.
• Provide information about products or services, taking orders, and processing returns.
• Follow up on customer inquiries to ensure their needs are met.
• Document all call information, interactions, and steps taken in detailed records.
• Collaborate with team members to improve processes and ensure high customer satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• Represent the company in a courteous and professional manner during all customer interactions.

Skills

• Customer Service
• Communication
• Problem-solving
• Time Management
• Call Center Systems
• Data Entry
• Conflict Resolution
• Multitasking

Documents Required Freshers

Aadhar card, pan card, All educational docs

Documents Required Experienced

Aadhar card, pan card, All educational docs, previous company offer letter, relieving letter & payslips

NO CHARGES APPLIED