Opening For Language Expert_ Spanish

HCLTech; Chennai District, Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

HCLTech in Chennai and Bangalore seeks a Language Expert (Spanish) with 4–9 years of experience to manage high-profile accounts, own aged receivables, and ensure SLA adherence. The role operates in US/UK shifts and targets end-to-end debt management within a Lead Analyst framework.

Candidates should be graduates with excellent English communication, willingness to work night shifts, and strong MS Office skills. Immediate joiners preferred; OTC experience is a plus for senior roles.

Qualifications

• Any graduate
• Excellent verbal and written communication skills
• Willingness to work in night shifts
• Proven track record of meeting targets and SLAs
• Strong working knowledge of MS Office
• Customer-focused mindset with strong negotiation skills
• Analytical thinking and problemsolving capability
• Exposure to project methodology is a plus

Responsibilities

• Manage complex and high-profile accounts using defined collection strategies
• Own and control aged receivables as per SLAs and performance metrics
• Implement and remove service stops as per process guidelines
• Review UMCC and onaccount payments in line with ICMP standards
• Identify potential writeoffs and support aged debt clearance
• Drive quarterly and monthly debt & cash target achievements
• Execute endtoend dunning processes and handle legal escalations
• Identify and support continuous process and system improvements
• Collaborate with administrators and team leads to close knowledge gaps
• Lead and support new process implementations

Skills

Communication skills

Team player

Adaptable

Problem solving

Negotiation skills

Analytical thinking

Education

Any graduate

Tools

MS Office

Job description

Opening for Language Expert_ Spanish

Experience : 4 to 9 Years

Location : Chennai & Bangalore

Shift : US & UK

Designation : Lead Analyst

No of Position : 10

Key Responsibilities

Expert in Spanish

Manage complex and highprofile accounts using defined collection strategies

Own and control aged receivables as per SLAs and performance metrics

Implement and remove service stops as per process guidelines

Review UMCC and onaccount payments in line with ICMP standards

Identify potential writeoffs and support aged debt clearance

Drive quarterly and monthly debt & cash target achievements

Execute endtoend dunning processes and handle legal escalations

Identify and support continuous process and system improvements

Collaborate with administrators and team leads to close knowledge gaps

Lead and support new process implementations

Background & Qualifications

Any graduate

Excellent verbal and written communication skills

Willingness to work in night shifts

Proven track record of meeting targets and SLAs

Strong working knowledge of MS Office

Customerfocused mindset with strong negotiation skills

Analytical thinking and problemsolving capability

Exposure to project methodology is a plus

RoleSpecific Competencies

Fluent in English (verbal & written)

Resultdriven and selfmotivated

Strong learning orientation

Team player with the ability to work independently

Adaptable and flexible in a dynamic work environment

Excellent customer service and stakeholder management skills

Leadership and people management capabilities (for senior roles)

Important Note

Candidates with OTC experience added advantage

Immediate joiners or Less than 30 days can apply

Others, please do not apply