Opening For Language Expert_ German

HCLTech; Chennai District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

HCLTech in Chennai invites applications for the role of Language Expert_ German. 5 to 9 years of experience, Lead Analyst designation, night shifts, UK shift, 5 positions.

You will manage complex accounts, ensure SLAs, guide debt collection processes, and drive target achievements. Strong English communication, MS Office skills, and negotiation abilities are essential.

Qualifications

• Any graduate with good communication skills.
• Willingness to work night shifts in Chennai.
• Demonstrated track record of meeting targets and SLAs.
• Strong working knowledge of MS Office tools.
• Customer-focused with negotiation skills.
• Analytical thinking and problem-solving abilities.
• Exposure to project methodology is a plus.

Responsibilities

• Manage complex accounts using defined collection strategies.
• Own and control aged receivables per SLAs.
• Implement and remove service stops per guidelines.
• Review UMCC and on-account payments per ICMP standards.
• Identify potential writeoffs and support aged debt clearance.
• Drive debt and cash target achievements quarterly and monthly.
• Execute end-to-end dunning processes; handle escalations.
• Lead and support new process implementations.
• Collaborate with admins and team leads to close knowledge gaps.

Skills

Communication

Night shift willingness

Targets & SLAs

MS Office

Negotiation

Analytical thinking

Problem solving

Project methodology

English fluency

Education

Graduate

Tools

MS Excel

MS Word

Job description

Opening for Language Expert_ German

Experience : 5 to 9 Years

Location : Chennai

Shift : UK

Designation : Lead Analyst

No of Position : 5

Key Responsibilities

• Manage complex and highprofile accounts using defined collection strategies
• Own and control aged receivables as per SLAs and performance metrics
• Implement and remove service stops as per process guidelines
• Review UMCC and onaccount payments in line with ICMP standards
• Identify potential writeoffs and support aged debt clearance
• Drive quarterly and monthly debt & cash target achievements
• Execute endtoend dunning processes and handle legal escalations
• Identify and support continuous process and system improvements
• Collaborate with administrators and team leads to close knowledge gaps
• Lead and support new process implementations

Background & Qualifications

• Any graduate
• Excellent verbal and written communication skills
• Willingness to work in night shifts
• Proven track record of meeting targets and SLAs
• Strong working knowledge of MS Office
• Customerfocused mindset with strong negotiation skills
• Analytical thinking and problemsolving capability
• Exposure to project methodology is a plus

RoleSpecific Competencies

• Fluent in English (verbal & written)
• Resultdriven and selfmotivated
• Strong learning orientation
• Team player with the ability to work independently
• Adaptable and flexible in a dynamic work environment
• Excellent customer service and stakeholder management skills
• Leadership and people management capabilities (for senior roles)

Important Note

• Candidates with OTC experience added advantage
• Immediate joiners or less than 30 days notice period can apply
• Others, please do not apply