Senior Account Manager

Vantage Point Consulting Inc.; Delhi; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Vantage Point Consulting Inc. in Rohini, Delhi, is seeking a Senior Account Manager to serve as strategic partner for key client accounts, focusing on Tamil-speaking stakeholders and regional teams, with the US/night shift.

You will drive account health, client retention, and expansion, while coordinating resource deployment and ensuring delivery excellence on-site.

Qualifications

• Tamil language proficiency required (spoken and written).
• English language proficiency required (spoken and written).
• 4+ years in Account Management, Client Success, or Business Development (IT staffing/consulting/services preferred).
• Shift readiness to work 6:30 PM–3:30 AM IST on-site in Rohini.

Responsibilities

• Own client relationships with key executives and stakeholders.
• Act as bilingual bridge for Tamil-speaking clients to ensure clear communication and delivery.
• Identify growth opportunities, lead renewals, and drive account expansion.
• Monitor client satisfaction, escalate issues, and report value delivered in quarterly reviews.
• Coordinate capacity, staffing planning, and profitability with delivery teams.

Skills

Tamil language

English language

Account Management

Client Success

IT staffing

Job description

Language Requirement: Fluent in Tamil and English

Role Overview

• We are looking for a high-performing Senior Account Manager to join our team in Rohini for our US/night shift operations. In this role, you will be the strategic partner and primary point of contact for key client accounts, with a specific focus on managing Tamil-speaking stakeholders and regional client teams.
• You will be responsible for driving account health, client retention, business expansion, and overseeing the efficient deployment of resources assigned to your accounts.

Key Responsibilities

1. Account Management & Strategic Growth (70%)

• Client Relationship Ownership: Build, nurture, and maintain strong, long-term relationships with key client executives and stakeholders.
• Regional & Strategic Alignment: Serve as the primary bilingual bridge for Tamil-speaking clients to ensure clear communication, cultural fit, and seamless delivery.
• Revenue Expansion: Identify account growth opportunities (upselling/cross-selling), lead contract renewals, and increase overall account value.
• Client Satisfaction & Escalation: Act as the main escalation point for client concerns, ensuring fast resolution and maintaining high NPS/satisfaction scores.
• Business Reviews: Conduct regular quarterly business reviews (QBRs) and status meetings to report performance, SLAs, and value delivered.

2. Resource & Delivery Oversight (30%)

• Capacity & Allocation: Work closely with delivery teams to ensure the right resources are mapped to client requirements.
• Utilization & Margins: Monitor resource utilization, project staffing costs, and account profitability.
• Requirement Planning: Gather upcoming talent/project needs directly from clients and align staffing pipelines accordingly.

Must-Have Qualifications

• Language: Professional fluency in Tamil (spoken and written) and English.
• Experience: 4+ years of hands-on experience in Account Management, Client Success, or Business Development (preferably in IT staffing, consulting, or services).
• Shift Readiness: Comfortable working the 6:30 PM to 3:30 AM IST shift on-site at our Rohini office.
• Commercial Acumen: Proven track record of managing account P&L, contract renewals, and account expansion.