Opening For Guest Relation Executive (GRE)

Puravankara; Pune District; On-site; INR 350,000 - 520,000; Full time

Job summary

Puravankara invites applications for a Guest Relations Executive at our Pune-site. You will greet visitors, provide property information, conduct site tours, and support sales and marketing with on-site events.

The ideal candidate has 2+ years in GRE or customer service, preferably in real estate, aviation, or related fields, and a passion for delivering a welcoming, informative guest experience.

Qualifications

• 2+ years of experience as a GRE or in customer service roles, preferably in real estate or property management, aviation or related field.

Responsibilities

• Greet and welcome visitors to the site, ensuring a positive first impression.
• Provide detailed information about the property, amenities, and surrounding area to potential buyers.
• Conduct site tours and highlight key features for visitors.
• Address and resolve customer queries or concerns promptly and efficiently.
• Assist customers with paperwork and ensure documents are completed accurately.
• Organize on-site events, open houses, and promotional activities.
• Gather and relay customer feedback to improve service quality.
• Build and maintain relationships to encourage referrals and repeat business.
• Manage the front desk and maintain visitor logs; keep reception presentable.
• Support sales and marketing teams with information and coordination.

Skills

Customer service

Communication

Visitor management

Job description

Job description

Opening For Guest Relation Executive (GRE) at Puravankara

EXPERIENCE: 2+ years of experience as an GRE or similar role, along with prior experience in Customer Service roles, preferably in the real estate or property management sector or Aviation or a related field.

KEY RESPONSIBILITIES:

The Guest Relations Executive will be responsible for managing customer interactions and ensuring a high level of satisfaction for all guests visiting the site. This role involves welcoming and assisting

potential buyers, addressing their queries, and providing a seamless and pleasant experience.

KEY RESPONSIBILITIES:

• Greet and welcome all visitors to the site, ensuring a positive first impression.
• Provide detailed information about the property, amenities, and surrounding area to potential

buyers.

• Conduct site tours for visitors, highlighting key features and benefits of the property.
• Address and resolve any customer queries or concerns promptly and efficiently.
• Assist customers with necessary paperwork and ensure all documents are completed accurately.
• Assist in organizing and managing on-site events, open houses, and promotional activities.
• Gather and relay customer feedback to the relevant departments to improve service quality.
• Build and maintain positive relationships with potential and existing customers to encourage

referrals and repeat business.

• Manage the front desk, maintain visitor logs, and ensure the reception area is neat and

presentable.

• Work closely with the sales and marketing teams to support their initiatives and provide necessary

information.

REPORTING TO: Site Head

LOCATION: Keshav Nagar/ Bavdhan - Pune

ABOUT US:

The PURAVANKARA GROUP was established in 1975, in response to the growing need for quality housing

and commercial space in the metropolitan cities of India. Since then, the Group has grown to be one of

the leading Real Estate Developers of the country, serving the needs of a discerning clientele. The

Puravankara Group, with over 49 years of excellence across the housing sector in various regions of the

Country has projects in Bangalore, Chennai, Kochi, Coimbatore, Hyderabad, Mumbai, Pune and Kolkata.

With a land bank of over 125 million sq ft, the Group has above 20 million sq ft of residential and

commercial space currently under construction.

Puravankara Limited (West Region) with major presences in Mumbai & Pune, a portfolio of 5 existing

residential projects currently is exponentially expanding to multiple geographies, with a target of reaching

a 5000cr in the next financial year across Purva Luxury, Provident and Puravankara Segments. Backed by

the belief that people are a companys greatest asset and competitive advantage, Puravankara leads the

way with exemplary HR policies, judiciously collated from the best across industries, to ensure employee

engagement and fulfilment.

We are looking for top achievers and talent pool like yourself, lets connect and explore how you can be

part of our dynamic team.