Online Sales Executive

Ultrafresh; New Delhi; On-site; INR 400,000 - 650,000; Full time

Job summary

Ultrafresh in Delhi is seeking an experienced online sales professional to manage customer inquiries, lead handling, and sales coordination for modular kitchen and interior design products. You will engage customers across email, chat, and social platforms, guiding them through offerings and quotations.

The ideal candidate has 2–7 years in online sales or customer service, a graduate degree, strong communication skills, and proficiency in CRM and MS Office.

Qualifications

• 2–7 years of online sales or customer service experience, preferably in interior design or modular kitchen industry.
• Graduate in any discipline; degree/diploma in Interior Design or Sales & Marketing is a plus.
• Strong verbal and written communication skills.
• Proficiency in CRM tools and MS Office Suite.
• Ability to multitask and manage time effectively.
• Familiarity with interior design concepts and trends is advantageous.

Responsibilities

• Respond promptly to online inquiries via email, chat, and social media platforms.
• Understand customer needs and provide detailed information about modular kitchen and interior design offerings.
• Handle qualified leads from online platforms.
• Follow up with prospective customers to convert inquiries into sales opportunities.
• Work with the sales team to schedule consultations, site visits, and product demonstrations.
• Assist in preparing and sharing quotations, catalogs, and brochures with potential clients.
• Address customer queries, concerns, and feedback efficiently.
• Maintain a professional and friendly tone in all communications.
• Collaborate with marketing to optimize online sales campaigns and strategies.
• Share customer insights to improve product offerings and promotions.
• Maintain accurate records of inquiries, leads, and conversions.
• Provide regular reports on online sales performance and customer feedback.

Skills

Verbal communication

Written communication

CRM tools

MS Office

Time management

Multitasking

Interior design knowledge

Education

Graduate in any discipline

Interior Design or Sales & Marketing degree (plus)

Tools

CRM tools

MS Office

Job description

Roles and responsibilities:

Customer Interaction:

• Respond promptly to online inquiries via email, chat, and social media platforms.
• Understand customer needs and provide detailed information about our modular kitchen and interior design offerings.

Lead Management:

• Handle the qualified leads from online platforms.
• Follow up with prospective customers to convert inquiries into sales opportunities.

Sales Coordination:

• Work closely with the sales team to schedule consultations, site visits, and product demonstrations.
• Assist in preparing and sharing quotations, catalogs, and brochures with potential clients.

Customer Support:

• Address customer queries, concerns, and feedback efficiently.
• Maintain a professional and friendly tone in all communications.

Marketing Collaboration:

• Collaborate with the marketing team to optimize online sales campaigns and strategies.
• Share customer insights to help improve product offerings and promotional efforts.

Reporting and Analysis:

• Maintain accurate records of inquiries, leads, and conversions.
• Provide regular reports on online sales performance and customer feedback.

Desired Candidate Profile:

• Experience: 2-7 years of experience in online sales, customer service, or a similar role, preferably in the interior design or modular kitchen industry.
• Education: Graduate in any discipline. A degree/diploma in Interior Design or Sales & Marketing is a plus.
• Skills:
• Strong verbal and written communication skills.
• Proficiency in CRM tools and MS Office Suite.
• Ability to multitask and manage time effectively.
• Familiarity with interior design concepts and trends is advantageous.