Showroom Sales Manager

Adecco India; Gurugram District, Bengaluru, Erode; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Adecco India is seeking a Showroom Sales Manager / Experience Centre Manager to lead the Experience Centre sales team and drive revenue growth. You will oversee the end-to-end customer journey from enquiry to project closure while maintaining high service standards and operational excellence.

The role requires steering a high-performance sales team, building strong client relationships, and coordinating with cross-functional teams to deliver modular interior solutions for discerning customers.

Qualifications

• 6+ years in retail sales or interior solutions with team handling experience.
• Experience in modular interiors, luxury retail, or home dcor is preferred.
• Strong leadership, negotiation, and client relationship skills.

Responsibilities

• Lead showroom sales operations and achieve revenue targets.
• Develop and execute sales strategies to drive customer acquisition and conversions.
• Monitor sales metrics, pipeline health, and conversion rates.
• Manage and mentor a team of Sales Consultants and Customer Experience Executives.
• Oversee lead management, CRM updates, quotations, and forecasts.
• Coordinate with Design, Engineering, Procurement, and Project teams for seamless execution.
• Build and maintain relationships with interior designers, architects, and partners.
• Ensure premium customer experience and high satisfaction levels.

Skills

Leadership

Negotiation

CRM

Communication

Sales Strategy

Education

Bachelor's degree

Tools

CRM software

Job description

Showroom Sales Manager / Experience Centre Manager

Department: Experience Centre Sales
Industry: Modular Interiors / Furniture / Luxury Retail
Experience Required: 6+ Years in Retail Sales / Interior Solutions / Luxury Retail with Team Handling Experience

About the Role

As a Showroom Sales Manager, you will be responsible for leading the sales operations of the Experience Centre, driving revenue growth, managing a team of sales consultants, and ensuring an exceptional customer experience. You will oversee the complete customer journey from enquiry generation to project closure while maintaining operational excellence and achieving business objectives.

Key Responsibilities

Sales Leadership & Revenue Management

• Drive showroom sales performance and achieve monthly, quarterly, and annual revenue targets.
• Develop and execute sales strategies to maximize customer acquisition and conversion.
• Monitor key sales metrics, pipeline health, and conversion ratios.
• Identify opportunities to increase profitability through upselling and cross-selling.

Team Management & Development

• Lead, mentor, and motivate a team of Sales Consultants and Customer Experience Executives.
• Conduct regular performance reviews, sales coaching sessions, and training programs.
• Set individual and team targets and ensure achievement through continuous monitoring.
• Foster a high-performance, customer-focused culture within the showroom.

Customer Experience & Relationship Management

• Ensure premium customer engagement and service standards across all customer interactions.
• Handle key customer relationships, escalations, and high-value sales opportunities.
• Understand customer requirements and provide customized modular interior solutions.
• Maintain strong customer satisfaction and referral generation.

Business Development & Client Acquisition

• Generate new business opportunities through walk-ins, references, channel partners, architects, and interior designers.
• Build and maintain relationships with influencers in the interior design and real estate ecosystem.
• Develop local marketing initiatives to enhance footfall and brand visibility.

Lead Management & Sales Operations

• Oversee lead allocation, tracking, and follow-up activities across the sales team.
• Ensure accurate CRM management, quotations, sales forecasts, and reports.
• Review sales pipelines and implement corrective actions to improve conversions.
• Maintain showroom operational standards and visual merchandising excellence.

Cross-Functional Coordination

• Work closely with Design, Engineering, Procurement, and Project teams to ensure seamless project execution.
• Review and approve customer proposals, quotations, layouts, and project plans.
• Ensure efficient communication between customers and internal stakeholders throughout the project lifecycle.

Reporting & Governance

• Prepare and present sales performance reports, forecasts, and business insights to senior management.
• Monitor competitor activities, market trends, and customer preferences.
• Ensure compliance with company policies, processes, and operational guidelines.

Desired Candidate Profile

• Bachelor's Degree in Business, Marketing, Interior Design, or related field.
• 6+ years of experience in modular interiors, furniture, home dcor, luxury retail, real estate, or related industries.
• Minimum 2-3 years of team handling experience.
• Strong leadership, negotiation, and customer relationship management skills.
• Proven track record of achieving and exceeding sales targets.
• Experience working with CRM systems and sales reporting tools.
• Excellent communication and presentation skills.

Preferred Background

• Experience with brands such as HomeLane, Livspace, IKEA, Godrej Interio, Pepperfry, Stanley, Durian, Bonito Designs, Spacewood, or similar interior/furniture organizations.
• Strong understanding of modular kitchens, wardrobes, custom furniture, and interior solutions.