Officer-Patient Care (Console & Call Cen...

PeopleStrong; Thane; On-site; INR 400,000 - 550,000; Full time

Job summary

Jupiter Hospital in Thane is seeking a Senior Officer-Patient Care to assist visitors and patients, manage OPD inquiries, and support front desk operations. The role requires 2-5 years of experience and involves coordinating with multiple hospital departments to ensure smooth patient experiences.

You will handle patient information, guide visitors, and help with reports and diagnostics information, while staying updated on doctor leave and hospital Circulars.

Qualifications

• Graduation or equivalent course required.
• Other qualifications listed by the hospital as relevant.

Responsibilities

• Assist patients with wheelchair facility.
• Help visitors with IP patient details during visiting hours or as needed.
• Provide information on hospital facilities and services.
• Scan and upload consultation sheets in HIS after each consultation and follow-up.
• Take care of cluster keys.
• Stay up-to-date with doctor leave and circulars.
• Transfer and connect all phone calls.
• Provide hospital staff assistance with phone numbers.
• Receive written complaints of patients.
• Handle OPD related enquiries via telephone and in person.
• Provide information on OPD timings.
• Direct to the concerned department for requested services.
• Assist with where to collect reports.

Skills

Graduation/Equivalent Course

Others

Job description

Senior Officer-Patient Care (Console & C...

JUH/-C-C/1814508

• Jupiter Hospital
• Asia>India>Maharashtra>Thane

Posted On 28 Jul 2026

End Date 27 Aug 2026

Required Experience 2 - 5 years

Basic Section

No. Of Openings 1

BAND B02

Grade OFFR

Workflow Category Non-Clinical

Employment Type On Roll

Max CTC 0 - 0

TAT 30

Confidential No

Created By Recruit Lead

Organisational

Group Jupiter Hospital

Function Thane

Department Front Office

Cost Center Console & Call Centre

Country India

State Maharashtra

District Thane

Functional Area --

Skills

Skill

Graduation/Equivalent Course

Others

Job Description

• Assist patients with wheelchair facility.
• Help visitors with IP patient details during visiting hours/ at any time needed.
• Providing appropriate information on all hospital facilities and services.
• Shall scan & upload in HIS, the consultation sheets, after every consultation & Follow up is done.
• Taking care of cluster keys.
• Being up-to-date with Doctors leave & the respective circulars.
• Transferring & connecting all phone calls.
• Providing hospital staff assistance with phone no’s
• Receiving written complaints of patients.
• Shall handle OPD related enquiries- Telephonic and personal.
• Shall give information on OPD.
• Shall give information on Health Check Packages.
• Shall give information on Diagnostic Services.
• Shall give information on OPD timings.
• Shall direct to the concerned department for the service.
• Shall help regarding where to collect the reports.