Executive (Customer Support)- Front Offi...

PeopleStrong; Thane; On-site; INR 400,000 - 560,000; Full time

Job summary

Jupiter Hospital in Thane is seeking a Senior Executive for Customer Support to manage casualty admissions, bed allocation, and patient billing. The role involves explaining admission policies and guiding families through cashless options and deposits.

The candidate should have over 5 years in hospital administration, strong communication, and a patient-focused approach, with MIS reporting responsibilities and cross-department coordination.

Qualifications

• Graduate with any stream.
• More than 5 years in same field.
• Experience in hospital admissions and casualty billing.

Responsibilities

• Handle casualty admissions and bed assignment; explain admission process and bed charges.
• Explain cashless and security deposit policies; arrange ICU/ward beds.
• Coordinate with doctors and departments for bed readiness and final billing.
• Manage casualty OPD billing including pharmacy, radiology and consultations.
• Prepare MIS reports and admission tracking.
• Assist in mass casualty registration and patient information tracking.

Skills

Patient Care

Communication

Presentation

Education

Graduate (any stream)

Job description

Executive (Customer Support)- Front Offi...

• Jupiter Hospital
• Asia>India>Maharashtra>Thane

Title

Senior Executive- Customer Support

Location

Thane

Job Summary

Admissions of ICU, Ward, Minor OT Procedures admission & estimation, Casualty OPD Billing MIS.

Job Profile

• Doing all casualty patients ICU & Ward admission from casualty billing desk. Explaining patients relative about admission process and bed charges, refund policies.
• Explaining about TPA/Cashless process and about security deposit.
• Arranging bed as per relative request.
• Ensuring about bed readiness and ICU bed number confirmation from respective department.
• Explaining about hospital rules and policies during time of admission.
• Guiding relative for cashless or corporate facilities.
• Looking after patient shifting from casualty and time tracking
• Giving stat emergency surgeries clearance (PAMI/RTA) at one point of time since it is life saving situation with the confirmations from senior with taking proper undertaking from relative about payment clearance status.
• Taking undertaking/consent from insurance patients.
• Minor OT:
  • Giving minor OT procedure estimation after confirming with doctors over phone. Explaining about all procedure charges.
  • Taking initial surgery deposit and giving clearance to casualty staff.
  • Preparing final bill for the same patients.
• Casualty OPD Billing:
  • Casualty Billing including Pharmacy/Consumable/Radiology and consultation.
  • Following employee billing policies.
  • Submitting total cash to cahier daily as per userwise scroll.
  • Filtering IV injection patient if it is less than 30 minutes guiding to casualty staff or CMO.
  • If more than 30 minutes coordinating in stem cell for bed and sifting.
  • Doing admission in stem cell bed from casualty and once it is done doing final billing also with final confirmation from concern staff in stem cell department.
• Mass Casualty:
  • Doing all patients registration rapidly.
  • Keeping track of relative about their billing and information.
• MIS Report:
  • Preparing admission tracking daily.

Skills

Patient Care Communication Presentation

Effective interpersonal communication skill and presentation skills

Ability to organize; prioritize and work efficiently under pressure and subject to changing priorities; Managing multiple tasks. Problem solving attitude.

Experience

More than 5 years in same field.

Qualification

Graduate from any stream