Officer Customer Service Officer Consumer Banking Group

DBS Bank Ltd; Vadodara; Presencial; INR 350.000 - 550.000; Jornada completa

Descripción de la vacante

DBS Bank Ltd in Vadodara seeks an organized Banking Operations professional to handle routine transactions, account servicing and compliance tasks. You will process cash and transfer transactions, respond to customer inquiries and ensure accuracy within regulatory guidelines.

The role requires 2–4 years of banking experience, a graduate degree (Banking/Commerce preferred), strong communication, relationship-building abilities and reliability to meet deadlines.

Formación

• 2-4 years Banking Experience
• Graduate preferably Banking/Commerce
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients.
• Responsible
• Ability to meet deadlines.
• Knowledge about internal/external regulations.
• Good Computer Knowledge

Responsabilidades

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities

Descripción del empleo

Job Description

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.

Responsibilities

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions


• Process cash transactions, transfer transactions and clearing of instruments


• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits


• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard


• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.


• Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities

Requirements

• 2-4 years Banking Experience


• Graduate preferably Banking/Commerce


• Excellent interpersonal and communication skills


• Ability to build strong relationships with clients.


• Responsible


• Ability to meet deadlines.


• Knowledge about internal/external regulations.


• Good Computer Knowledge

Apply Now

• We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location: Vadodara

Job: Operations

Schedule: Regular

Employee Status: Full time

Requirements: