Officer, Customer Service Officer, Consumer Banking Group

DBS Bank Ltd; Coimbatore District; Presencial; INR 480.000 - 540.000; Jornada completa

Descripción de la vacante

DBS Bank Ltd in Coimbatore seeks an Operations professional to manage banking processes and customer transactions with accuracy and compliance. The role focuses on processing cash and transfer transactions, account updates, customer service inquiries, and ensuring adherence to regulations within a busy consumer banking environment.

This full-time position located at Vadavalli, Coimbatore, requires 2-4 years of banking experience and strong interpersonal skills to build lasting client

Formación

• 2-4 years banking experience.
• Graduate preferably Banking/Commerce.
• Excellent interpersonal and communication skills.
• Ability to build strong relationships with clients.
• Responsible.
• Ability to meet deadlines.
• Knowledge about internal/external regulations.
• Good computer knowledge.

Responsabilidades

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions.
• Process cash transactions, transfer transactions and clearing of instruments.
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits.
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard.
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within the defined timelines and elevate when required to the appropriate authorities.

Conocimientos

Interpersonal skills

Communication skills

Relationship building

Time management

Accountabilities

Regulatory knowledge

Computer skills

Educación

Bachelor's degree in Banking/Commerce

Descripción del empleo

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.

Responsibilities

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within the defined timelines and elevate when required to the appropriate authorities

Requirements

• 2-4 years Banking Experience
• Graduate preferably Banking/Commerce
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients.
• Responsible
• Ability to meet deadlines.
• Knowledge about internal/external regulations.
• Good Computer Knowledge

Location:

Vadavalli, Coimbatore

Job:

Operations

Schedule:

Regular

Employee Status:

Full time