Officer, Customer Service Officer, Consumer Banking Group

DBS Bank Ltd; Vadodara; On-site; INR 250,000 - 450,000; Full time

Job summary

DBS Bank Ltd. is seeking an Operations professional in Vadodara to handle cash and transfer transactions, cheque processing, and account-related requests. The role emphasizes accuracy, regulatory compliance, and timely customer service.

The candidate should have 2-4 years of banking experience, with a graduate degree in Banking/Commerce, strong communication, and relationship-building skills to meet deadlines and resolve inquiries efficiently.

Qualifications

• 2-4 years banking experience
• Graduate preferably in Banking/Commerce
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients
• Responsible
• Ability to meet deadlines
• Knowledge about internal/external regulations

Responsibilities

• Process cash transactions, transfer transactions and clearing of instruments
• Receipt and processing of cheques, demand drafts, dividend warrants, pay orders and other instruments
• Process requests for new account opening and transaction updation, with or without supervision
• Process customer service requests and respond to account inquiries such as balances, statements and fees/charges
• Address customer queries and grievances within defined timelines and escalate when required

Skills

Interpersonal skills

Communication skills

Relationship building

Deadline oriented

Education

Graduate in Banking/Commerce

Tools

Computer knowledge

Job description

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.ResponsibilitiesEnsure compliance with all applicable regulations and bank policies for all processes related to banking transactionsProcess cash transactions, transfer transactions and clearing of instrumentsReceipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limitsProcess requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regardProcess customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authoritiesRequirements2-4 years Banking ExperienceGraduate preferably Banking/CommerceExcellent interpersonal and communication skillsAbility to build strong relationships with clients.ResponsibleAbility to meet deadlines.Knowledge about internal/external regulations.Good Computer KnowledgeApply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.Location:VadodaraJob:OperationsSchedule:RegularEmployee Status:Full time