Officer Customer Service Officer Consumer Banking Group

DBS Bank Ltd; Nagapattinam District; On-site; INR 250,000 - 350,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

DBS Bank Ltd in Nagapattinam requires an operations professional to ensure accurate processing of banking transactions and customer service tasks. The role involves handling cash and transfer processes, cheque processing, and customer inquiries with regulatory compliance.

The candidate should have 2–4 years of banking experience, a Graduate degree in Banking/Commerce, and strong communication and computer skills to build client relationships and meet deadlines.

Qualifications

• Graduate preferably Banking/Commerce.
• Strong interpersonal and communication skills.
• Ability to build strong relationships with clients.
• Good computer knowledge and regulatory awareness.
• Capable of meeting deadlines and working under pressure.

Responsibilities

• Ensure compliance with regulations and bank policies for banking transactions.
• Process cash, transfer, and instrument clearing.
• Handle receipts and processing of cheques, drafts, pay orders, and deposits within limits.
• Process new account opening requests and transaction updates with or without authorization.
• Address customer service requests and inquiries including balances, transactions, and fees.

Skills

Interpersonal skills

Communication skills

Computer literacy

Relationship building

Deadline-oriented

Education

Bachelor’s degree in Banking/Commerce

Job description

Job Description:

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.

Responsibilities

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities

Requirements

• 2-4 years Banking Experience
• Graduate preferably Banking/Commerce
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients.
• Responsible
• Ability to meet deadlines.
• Knowledge about internal/external regulations.
• Good Computer Knowledge

Apply Now

• We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location: Nagapattinam

Job: Operations

Schedule: Regular

Employee Status: Full time

Requirements: