Officer, Customer Service Officer, Consumer Banking Group

DBS Bank Ltd; Hubli; On-site; INR 300,000 - 450,000; Full time

Job summary

DBS Bank Ltd. invites applications for an Operations role based in Hubli to support daily banking processes and customer service delivery.

The candidate will handle cash and transfer transactions, cheque processing, and new account requests while ensuring strict regulatory adherence and high service standards. This position suits a graduate with banking or commerce background and strong communication skills.

Qualifications

• 2-4 years of banking experience.
• Graduate preferably Banking/Commerce.
• Excellent interpersonal and communication skills.
• Ability to build strong relationships with clients.
• Responsible.
• Able to meet deadlines.
• Knowledge about internal/external regulations.
• Good computer knowledge.

Responsibilities

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions.
• Process cash transactions, transfer transactions and clearing of instruments.
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits.
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard.
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within the defined timelines and elevate when required to the appropriate authorities.

Skills

Interpersonal skills

Communication skills

Client relationship building

Deadline-oriented

Education

Bachelor's degree in Banking or Commerce

Tools

MS Office

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.

Responsibilities

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within the defined timelines and elevate when required to the appropriate authorities

Requirements

• 2-4 years Banking Experience
• Graduate preferably Banking/Commerce
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients.
• Responsible
• Ability to meet deadlines.
• Knowledge about internal/external regulations.
• Good Computer Knowledge

Location:

Hubli

Job:

Operations

Schedule:

Regular

Employee Status:

Full time