Officer Customer Service Officer Consumer Banking Group

DBS Bank Ltd; Minjur; Vor Ort; INR 300.000 - 420.000; Vollzeit

Zusammenfassung

DBS Bank Ltd in Tamil Nadu seeks an Operations professional to ensure regulatory compliance and execute core banking processes in a busy branch. Based in Karanodai, the role focuses on accurate handling of transactions and customer requests.

You will process cash and transfers, clear instruments, and support account openings, while addressing inquiries and escalating issues to the appropriate authorities as needed.

Qualifikationen

• 2-4 years banking experience.
• Graduate preferably Banking/Commerce.
• Strong interpersonal and communication skills.

Aufgaben

• Ensure compliance with regulations and bank policies for banking processes.
• Process cash, transfer transactions and clearing of instruments.
• Receipt & processing of cheques, drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits.
• Process requests for new account opening with an officer or independently with authorization.
• Process customer service requests and respond to account inquiries and fees/charges.
• Address customer queries and grievances within defined timelines and escalate when required.

Kenntnisse

Interpersonal communication

Client relationship

Ausbildung

Bachelor's degree in Banking/Commerce

Tools

Computer literacy

Jobbeschreibung

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.

Responsibilities

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities

Requirements

• 2-4 years Banking Experience
• Graduate preferably Banking/Commerce
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients.
• Responsible
• Ability to meet deadlines.
• Knowledge about internal/external regulations.
• Good Computer Knowledge

Location: Karanodai

Job: Operations

Schedule: Regular

Employee Status: Full time