Officer Customer Service Officer Consumer Banking Group

DBS Bank (Indonesia); Tiruchirappalli; On-site; INR 250,000 - 450,000; Full time

Job summary

DBS Bank (Indonesia) is seeking an Operations professional in Thillainagar, Trichy to deliver exceptional customer service at the branch and process routine banking transactions efficiently. The role emphasizes understanding customer needs and compliant operations in a fast-paced environment.

The ideal candidate holds a degree or diploma in Business or Finance, with prior customer-facing banking experience and strong communication skills.

Qualifications

• Degree or Diploma in Business, Finance, or related discipline.

Responsibilities

• Deliver exceptional customer service to clients visiting the branch, ensuring a welcoming and professional experience.
• Address customer inquiries, resolve complaints, and process banking transactions accurately and efficiently.
• Identify customer needs and proactively recommend suitable financial products or services.
• Adhere to regulatory requirements, compliance guidelines, and internal bank policies during daily operations.
• Collaborate with internal teams to optimize branch workflow and achieve service excellence.

Job description

Job Description:

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Deliver exceptional customer service to clients visiting the distribution branch, ensuring a welcoming and professional experience.


• Address customer inquiries, resolve complaints, and process banking transactions accurately and efficiently.


• Identify customer needs and proactively recommend suitable financial products and services.


• Adhere to all regulatory requirements, compliance guidelines, and internal bank policies during daily operations.


• Collaborate with internal teams to optimize branch workflow and achieve service excellence standards.

Requirements

• Degree or Diploma in Business, Finance, or a related discipline.


• Prior experience in a customer-facing role, preferably within the financial services or banking sector.


• Excellent interpersonal and communication skills with a customer-centric mindset.


• Strong problem-solving abilities and the capacity to perform under pressure in a fast-paced environment.


• High level of integrity, detail-oriented, and committed to operational compliance.


• Proficiency in digital banking platforms and standard office applications.

Location:

Thillainagar, Trichy

Job:

Operations

Schedule:

Regular

Employee Status:

Full time