Officer Customer Service Officer Consumer Banking Group

DBS Bank Ltd; Prakasam; On-site; INR 180,000 - 280,000; Full time

Job summary

DBS Bank Ltd in Ongole is seeking an Operations professional to deliver friendly, reliable service to branch visitors. You will handle everyday transactions, help customers with deposits and withdrawals, and identify opportunities to introduce banking products while ensuring regulatory compliance.

The role requires a diploma or bachelor’s degree and prior experience in customer service or financial services.

Qualifications

• Diploma or Bachelor's Degree in any discipline.
• Prior experience in customer service, retail operations, or the financial services sector.
• Strong interpersonal and communication skills with a passion for service excellence.
• Excellent problem-solving abilities and attention to detail.
• Ability to work collaboratively in a dynamic, fast-paced team environment.
• Familiarity with consumer banking products and operational compliance standards.

Responsibilities

• Deliver exceptional customer service to branch visitors, addressing inquiries and resolving issues effectively.
• Execute over-the-counter financial transactions, including cash handling, deposits, and withdrawals, with high accuracy.
• Identify customer needs and introduce relevant consumer banking products and services.
• Adhere to regulatory guidelines, internal policies, and operational risk procedures.
• Support daily branch administrative duties and maintain a professional service environment.
• Collaborate with internal teams to optimize service delivery and customer satisfaction.

Skills

Customer service

Retail ops

Interpersonal skills

Problem-solving

Teamwork

Attention to detail

Banking products

Compliance awareness

Education

Diploma/Bachelors

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Deliver exceptional customer service to branch visitors, addressing inquiries and resolving issues effectively.
• Execute over-the-counter financial transactions, including cash handling, deposits, and withdrawals, with high accuracy.
• Identify customer needs and introduce relevant consumer banking products and services.
• Adhere to regulatory guidelines, internal policies, and operational risk procedures.
• Support daily branch administrative duties and maintain a professional service environment.
• Collaborate with internal teams to optimize service delivery and customer satisfaction.

Requirements

• Diploma or Bachelor’s Degree in any discipline.
• Prior experience in customer service, retail operations, or the financial services sector.
• Strong interpersonal and communication skills with a passion for service excellence.
• Excellent problem-solving abilities and attention to detail.
• Ability to work collaboratively in a dynamic, fast-paced team environment.
• Familiarity with consumer banking products and operational compliance standards.

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location

Ongole

Job

Operations

Schedule

Regular

Employee Status

Full time