Officer, Customer Service Officer, Consumer Banking Group

China, Beijing Branch; Thiruvallur District; On-site; INR 300,000 - 480,000; Full time

Job summary

DBS Consumer Banking Group in India invites you to join our operations team in Thiruvallur. You'll handle daily banking transactions, ensure compliance, and support customer service.

The role emphasizes accuracy, timely processing, and strong communication with clients. We value reliability, teamwork, and adherence to banking policies.

Qualifications

• 2–4 years of banking experience.
• Graduate preferably in Banking or Commerce.
• Excellent interpersonal and communication skills.
• Ability to build strong relationships with clients.
• Responsible and deadline-oriented.
• Ability to meet deadlines and manage multiple tasks.
• Knowledge of internal and external regulations.
• Good computer knowledge.

Responsibilities

• Ensure compliance with regulations and bank policies for banking transactions.
• Process cash transactions, transfer transactions and clearing of instruments.
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits.
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation.
• Process customer service requests, respond to customer service inquiries such as account balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within defined timelines and escalate when required.

Skills

Banking experience

Interpersonal communication

Client relationship building

Deadline oriented

Regulatory knowledge

Computer literacy

Education

Graduate in Banking/Commerce

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just for you.

Responsibilities

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within the defined timelines and escalated when required to the appropriate authorities

Requirements

• 2-4 years Banking Experience
• Graduate preferably Banking/Commerce
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients.
• Responsible
• Ability to meet deadlines.
• Knowledge about internal/external regulations.
• Good Computer Knowledge

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location: Thiruvallur

Job: Operations

Schedule: Regular

Employee Status: Full time