Officer, Customer Service Officer, Consumer Banking Group

China, Beijing Branch; Chennai Metropolitan Area; On-site; INR 300,000 - 420,000; Full time

Job summary

DBS Bank in India seeks an Operations professional for its Karanodai location to support daily banking operations, ensure regulatory compliance, and process transactions across accounts and instruments.

The candidate should have 2–4 years of banking experience, a graduate degree in Banking/Commerce, and strong communication skills to build client relationships and meet deadlines in a dynamic environment.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to build strong relationships with clients.
• Good Computer Knowledge

Responsibilities

• Ensure compliance with regulations and bank policies for banking transactions.
• Process cash transactions, transfer transactions and clearing of instruments.
• Receive and process cheques, demand drafts, pay orders and other instruments within authorized limits.
• Process requests for new account opening and transaction updates, with officer approval as required.
• Handle customer service requests and respond to inquiries about balances, transactions, statements and fees.
• Address customer queries and grievances within defined timelines and escalate when needed.

Skills

Interpersonal communication

Relationship building

Computer literacy

Education

Graduate (Banking/Commerce)

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just for you.

Responsibilities

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within the defined timelines and escalated when required to the appropriate authorities

Requirements

• 2-4 years Banking Experience
• Graduate preferably Banking/Commerce
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients.
• Responsible
• Ability to meet deadlines.
• Knowledge about internal/external regulations.
• Good Computer Knowledge

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location: Karanodai

Job:

Operations

Schedule:

Regular

Employee Status:

Full time