Officer, Customer Service Officer, Consumer Banking Group

DBS Bank Ltd; Chennai; On-site; INR 240,000 - 420,000; Full time

Job summary

DBS Bank Ltd in Chennai is seeking an Operations professional to support everyday banking processes and customer service activities at our Triplicane location.

The role focuses on processing transactions, ensuring regulatory compliance, and delivering accurate account services with a strong emphasis on reliability and customer satisfaction. You will collaborate with teams to maintain smooth operation and timely responses to client inquiries.

Qualifications

• Graduate with preference for Banking/Commerce.
• Strong interpersonal and communication skills.
• Ability to build strong relationships with clients and meet deadlines.
• Knowledge of internal and external regulations.
• Good computer literacy.

Responsibilities

• Process banking transactions including cash, transfer, and instrument clearing.
• Handle cheque, demand draft, and other instrument processing within set limits.
• Process new account openings and transaction updates, with authorization as required.
• Respond to customer service requests and account inquiries, including balances and fees.
• Address customer queries and escalate to authorities when needed.

Skills

Interpersonal communication

Client relationship

Deadline-driven

Regulatory knowledge

Computer literacy

Education

Graduate in Banking/Commerce

Job description

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.ResponsibilitiesEnsure compliance with all applicable regulations and bank policies for all processes related to banking transactionsProcess cash transactions, transfer transactions and clearing of instrumentsReceipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limitsProcess requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regardProcess customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authoritiesRequirements2-4 years Banking ExperienceGraduate preferably Banking/CommerceExcellent interpersonal and communication skillsAbility to build strong relationships with clients.ResponsibleAbility to meet deadlines.Knowledge about internal/external regulations.Good Computer KnowledgeApply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.Location:TriplicaneJob:OperationsSchedule:RegularEmployee Status:Full time