Officer Customer Service Officer Consumer Banking Group

DBS Bank Ltd; Thiruvallur District; On-site; INR 400,000 - 600,000; Full time

Job summary

DBS Bank Ltd in Thiruvallur, Tamil Nadu, is seeking an Operations professional with 2–4 years of banking experience. The role focuses on processing transactions, maintaining compliance, and handling customer service requests within set timelines.

The candidate should have a finance-related degree, excellent communication skills, and the ability to build strong client relationships while meeting deadlines and adhering to regulations.

Qualifications

• Graduate in Banking or Commerce.
• Excellent interpersonal and communication skills.
• Ability to build strong relationships with clients.
• Responsible and able to meet deadlines.
• Knowledge about internal/external regulations.
• Good computer knowledge.

Responsibilities

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within the defined timelines and escalat when required to the appropriate authorities

Skills

Interpersonal skills

Communication skills

Client relationships

Computer knowledge

Education

Graduate in Banking or Commerce

Job description

Job Description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.

Responsibilities

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within the defined timelines and escalat when required to the appropriate authorities

Requirements

• 2-4 years Banking Experience
• Graduate preferably Banking/Commerce
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients.
• Responsible
• Ability to meet deadlines.
• Knowledge about internal/external regulations.
• Good Computer Knowledge

Location

Thiruvallur

Job

Operations

Schedule

Regular

Employee Status

Full time