Officer Customer Service Consumer Banking Group

DBS Bank Ltd; Chennai; On-site; INR 450,000 - 650,000; Full time

Job summary

DBS Bank Ltd in Chennai is seeking an Operations professional to manage day-to-day banking processes in a Regional Office.

You will process cash and transfers, handle account openings, respond to customer inquiries, and ensure compliance with policies.

The role offers a stable career in a dynamic banking environment, with emphasis on accuracy, reliability, and customer service.

Qualifications

• 2–4 years banking experience required.
• Graduate in Banking or Commerce preferred.
• Excellent verbal and written communication skills.
• Ability to build strong client relationships.
• Knowledge of internal and external regulations.
• Proficient computer skills and data accuracy.

Responsibilities

• Process banking transactions and ensure regulatory compliance.
• Handle cash, transfers, and instrument clearing.
• Open new accounts and update transactions with supervision.
• Respond to customer inquiries, balances, statements and fees.
• Address customer queries and escalate to authorities as needed.
• Maintain accurate records and adhere to deadlines.

Skills

Interpersonal communication

Client relationship building

Time management

Regulatory knowledge

Computer literacy

Deadline adherence

Accountability

Education

Graduate preferably Banking/Commerce

Job description

Job Description:

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.

Responsibilities

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within the defined timelines and escape when required to the appropriate authorities

Requirements

• 2-4 years Banking Experience
• Graduate preferably Banking/Commerce
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients.
• Responsible
• Ability to meet deadlines.
• Knowledge about internal/external regulations.
• Good Computer Knowledge

Apply Now

• We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location

Regional Office Chennai

Job

Operations

Schedule

Regular

Employee Status

Full time