Officer, Customer Service Officer, Consumer Banking Group

DBS Bank Ltd; Surat; On-site; INR 250,000 - 400,000; Full time

Job summary

DBS Bank Ltd in Surat is seeking a customer service associate to support day-to-day banking operations, handle customer inquiries, and ensure compliance with bank policies. You will process transactions, assist with new accounts, and maintain accurate records in a fast-paced environment.

The role requires 2-4 years of banking experience and a graduate in Banking/Commerce, with excellent interpersonal and communication skills, and the ability to build strong client relationships.

Qualifications

• 2–4 years banking experience.
• Graduate preferably Banking/Commerce.
• Excellent interpersonal and communication skills.
• Ability to build strong relationships with clients.
• Responsible and able to meet deadlines.
• Knowledge about internal and external regulations.
• Good computer knowledge.

Responsibilities

• Process cash transactions, transfer transactions and clearing of instruments.
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments.
• Process requests for new account opening and transaction updates, with or without supervision.
• Process customer service requests and respond to inquiries on balances, statements and fees/charges.
• Address customer queries and grievances within defined timelines and escalate when required.

Skills

Interpersonal skills

Communication skills

Relationship building

Time management

Regulatory knowledge

Education

Graduate in Banking/Commerce

Tools

Computer knowledge

Job description

**Business Function**As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.**Responsibilities*** Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions* Process cash transactions, transfer transactions and clearing of instruments* Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits* Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard* Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.* Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities**Requirements*** 2-4 years Banking Experience* Graduate preferably Banking/Commerce* Excellent interpersonal and communication skills* Ability to build strong relationships with clients.* Responsible* Ability to meet deadlines.* Knowledge about internal/external regulations.* Good Computer Knowledge