Officer, Customer Service Officer, Consumer Banking Group

DBS Bank Ltd; Palakkad; On-site; INR 300,000 - 520,000; Full time

Job summary

DBS Bank Ltd in Palakkad seeks an Operations professional for our DBS Consumer Banking Group. The role focuses on compliant banking processes, cash handling, cheque processing, account openings, and customer service support.

It requires 2-4 years of banking experience and a graduate degree in Banking or Commerce, with strong communication and relationship-building skills. The position is full-time, regular schedule, at our Palakkad location, demanding reliability, regulatory knowledge, and solid

Qualifications

• 2-4 years of banking experience
• Graduate preferably in Banking/Commerce
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients
• Responsible and reliable
• Knowledge about internal/external regulations
• Good computer knowledge

Responsibilities

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within the defined timelines and escalated when required to the appropriate authorities

Skills

Banking Experience

Interpersonal Skills

Communication

Regulatory Knowledge

Deadlines

Computer Literacy

Education

Graduate in Banking/Commerce

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.

Responsibilities

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within the defined timelines and escalated when required to the appropriate authorities

Requirements

• 2-4 years Banking Experience
• Graduate preferably Banking/Commerce
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients.
• Responsible
• Ability to meet deadlines.
• Knowledge about internal/external regulations.
• Good Computer Knowledge

Location:

Palakad

Job:

Operations

Schedule:

Regular

Employee Status:

Full time