Officer, Customer Service Officer, Consumer Banking Group

DBS Bank Ltd; Ranebennur; On-site; INR 300,000 - 600,000; Full time

Job summary

DBS Bank Ltd in Ranebennur seeks an operations professional with 2-4 years of banking experience to handle transactions, account processing and customer support. The role focuses on accuracy, compliance, and efficient service delivery in a busy bank environment.

The incumbent will process cash and transfer transactions, manage cheque and instrument processing, and handle customer inquiries with professionalism, contributing to trusted client relationships and timely problem resolution.

Qualifications

• 2–4 years banking experience.
• Graduate preferably Banking/Commerce.
• Excellent interpersonal and communication skills.
• Ability to build strong relationships with clients.
• Knowledge about internal/external regulations.
• Good Computer Knowledge.

Responsibilities

• Ensure compliance with regulations and bank policies for banking transactions.
• Process cash transactions, transfers and clearing of instruments.
• Receipt & processing of cheques, drafts, pay orders & other instruments.
• Process requests for new account opening and transaction updates as authorised.
• Respond to customer service inquiries including balances, statements and fees/charges.
• Address customer queries and grievances within defined timelines and escalate as needed.

Skills

Interpersonal skills

Communication skills

Customer service

Relationship building

Attention to detail

Regulatory knowledge

Computer literacy

Education

Bachelor's degree in Banking/Commerce

Tools

MS Office

Job description

**Business Function**As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.**Responsibilities*** Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions* Process cash transactions, transfer transactions and clearing of instruments* Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits* Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard* Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.* Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities**Requirements*** 2-4 years Banking Experience* Graduate preferably Banking/Commerce* Excellent interpersonal and communication skills* Ability to build strong relationships with clients.* Responsible* Ability to meet deadlines.* Knowledge about internal/external regulations.* Good Computer Knowledge**Apply Now*** We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.**Location:**Ranebennur**Job:**Operations**Schedule:**Regular**Employee Status:**Full time