Officer, Customer Service Officer, Consumer Banking Group

DBS Bank Ltd; Hyderabad; On-site; INR 420,000 - 540,000; Full time

Job summary

DBS Bank Ltd in Hyderabad seeks an Officer for the Consumer Banking Group to ensure regulatory compliance and efficient handling of banking transactions. You will process cash and transfers, cheque-related operations, and new account openings, while addressing customer service inquiries and resolving issues.

The role requires 2–4 years of banking experience, strong communication, and relationship-building, in a responsible, deadline-driven environment.

Qualifications

• 2–4 years banking experience.
• Graduate in Banking/Commerce.
• Excellent interpersonal and communication skills.
• Ability to build strong relationships with clients.
• Responsible and able to meet deadlines.
• Knowledge of internal/external regulations.
• Proficient computer skills.

Responsibilities

• Ensure compliance with regulations and bank policies for banking processes.
• Process cash, transfer, and clearing of instruments.
• Receipt and processing of cheques, demand drafts, dividend warrants, pay orders, and other instruments; deposits within limits.
• Process requests for new account openings and transaction updates as authorised.
• Handle customer service requests and respond to inquiries (balances, statements, fees).
• Address customer queries and grievances within defined timelines and escalate when needed.

Skills

Interpersonal skills

Communication

Relationship building

Reliability

Deadline awareness

Regulatory knowledge

Computer skills

Education

Graduate in Banking/Commerce

Tools

Office software

Job description

## Officer, Customer Service Officer, Consumer Banking GroupApply: Raja Rajeshwari Nagar: Full time: Posted Today: End Date: November 9, 2026 (30 days left to apply): WD89500**Business Function**As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.**Responsibilities*** Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions* Process cash transactions, transfer transactions and clearing of instruments* Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits* Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard* Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.* Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities**Requirements*** 2-4 years Banking Experience* Graduate preferably Banking/Commerce* Excellent interpersonal and communication skills* Ability to build strong relationships with clients.* Responsible* Ability to meet deadlines.* Knowledge about internal/external regulations.* Good Computer Knowledge**Apply Now*** We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.**Location:**Raja Rajeshwari Nagar**Job:**Operations**Schedule:**Regular**Employee Status:**Full time