Officer, Customer Service Officer, Consumer Banking Group

DBS Bank Ltd; Thiruvallur District; On-site; INR 350,000 - 520,000; Full time

Job summary

DBS Bank Ltd. is seeking an Officer for the Consumer Banking Group in Karanodai, Tamil Nadu. The role focuses on handling cash and transfer transactions, account opening requests, and customer service inquiries. You will work to resolve issues within timelines while maintaining compliance with banking regulations.

The ideal candidate holds a relevant degree and 2–4 years of banking experience, with strong communication skills and the ability to build customer relationships.

Qualifications

• Graduate preferably in Banking or Commerce.
• 2–4 years banking experience.
• Excellent interpersonal and communication skills.
• Ability to build strong client relationships.
• Knowledge of internal and external regulations.
• Proficient in computer applications.

Responsibilities

• Process cash transactions, transfer transactions and clearing of instruments.
• Process requests for new account opening and transaction updates.
• Respond to customer service inquiries such as balances, statements and fees.
• Address customer queries and grievances within defined timelines and escalate when required.

Skills

Interpersonal communication

Relationship building

Time management

Regulatory knowledge

Computer literacy

Education

Graduate in Banking/Commerce

Tools

MS Office

Job description

## Officer, Customer Service Officer, Consumer Banking GroupApply: Karanodai: Full time: Posted Today: End Date: October 31, 2026 (21 days left to apply): WD89504**Business Function**As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.**Responsibilities*** Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions* Process cash transactions, transfer transactions and clearing of instruments* Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits* Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard* Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.* Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities**Requirements*** 2-4 years Banking Experience* Graduate preferably Banking/Commerce* Excellent interpersonal and communication skills* Ability to build strong relationships with clients.* Responsible* Ability to meet deadlines.* Knowledge about internal/external regulations.* Good Computer Knowledge**Apply Now*** We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.**Location:**Karanodai**Job:**Operations**Schedule:**Regular**Employee Status:**Full time